ServiceNow Administrator

5 days ago


Charlotte, North Carolina, United States Flexential Full time
Job Summary

We are seeking a highly skilled ServiceNow Administrator to join our team at Flexential. As a ServiceNow Administrator, you will be responsible for the administration, configuration, and scripting of our ServiceNow platform. This includes building and maintaining service catalog items, custom automation workflows, and development. You will also respond to issues and defect resolution, working closely with stakeholders to gather business needs and create solutions.

Key Responsibilities
  • Develop Solutions: Develop solutions for planned projects and products, analyzing the level of effort and implementation time frame estimates.
  • Advise and Recommend: Advise and recommend ServiceNow features to be implemented for requested business requirements.
  • Respond to Incidents: Respond to incidents and resolve them in a timely manner.
  • Participate in On-Call Rotation: Participate in an on-call rotation for platform support.
Required Qualifications
  • ServiceNow Expertise: Exhibit a strong understanding of ServiceNow Core, Incident Management, Knowledge Management, Change Management, Problem Management, and Service Catalog platform areas.
  • Platform Code Migration: Experience with platform code migration via update sets.
  • Integration Experience: Support ServiceNow platform integrations with external systems.
  • Debugging and Troubleshooting: Experience with debugging and troubleshooting.
  • Web Architecture: Knowledge of web architecture, including HTML, XML, and RESTful web services.
  • Scripting Languages: Experience with scripting languages, including JavaScript and PowerShell.
  • Agile Framework: Knowledge of the Agile framework and experience in measuring level of effort with enhancements, defects, and stories.
  • ServiceNow Development: Experience building ServiceNow platform integrations with external systems.
  • CMDB Concepts: Knowledge of CMDB concepts.
  • ITSM Framework: Knowledge of the ITSM framework (ITIL).
  • Communication Skills: Excellent communication and interpersonal skills.
  • Productive Attitude: A productive attitude with a focus on progressing the business forward.
  • Analytical Skills: Strong analytical and problem-solving skills.
Preferred Qualifications
  • Education: A bachelor's degree in computer science, information systems, or a related field.
  • ServiceNow Experience: 2-3 years of ServiceNow platform experience, including development and administration.
  • Certifications: One of the following certifications (preferred but not required): CIS - IT Service Management, CIS - Customer Service Management, Certified System Administrator.
Benefits
  • Medical, Dental, and Vision: Comprehensive medical, dental, and vision benefits.
  • 401(k): A 401(k) plan with company match.
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA): Health savings accounts and flexible spending accounts.
  • Life and AD&D: Life and accidental death and dismemberment insurance.
  • Short-Term and Long-Term Disability: Short-term and long-term disability insurance.
  • Flex Time Off (PTO): Flexible time off (PTO) policy.
  • Leave of Absence: A leave of absence policy.
  • Employee Assistance Program: An employee assistance program.
  • Wellness Program: A wellness program.
  • Rewards and Recognition Program: A rewards and recognition program.


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