Google Cloud Platform L2 Support Engineer

3 weeks ago

Charlotte, North Carolina, United States NTT DATA Services Full time

Req ID:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Google Cloud Platform L2 Support Engineer (GKE/Kubernetes Specialist and Tech Lead) to join our team in Charlotte, North Carolina (US-NC), United States (US).

Role Responsibilities/Accountabilities:

Technical Support:

- Provide L2 support for GCP environments, focusing on GKE/Kubernetes.

- Troubleshoot and resolve complex issues related to GCP services and Kubernetes clusters.

- Collaborate with L1 support and other teams to ensure timely resolution of issues.

Technical Leadership:

- Lead and mentor a team of support engineers, fostering a collaborative and high-performance culture.

- Provide technical guidance and support to team members, ensuring best practices are followed.

- Conduct regular team meetings and technical reviews to ensure alignment with organizational goals.

Incident and Problem Management:

- Manage and resolve incidents and problems in a timely manner.

- Conduct root cause analysis and implement corrective actions to prevent recurrence.

- Document incident resolutions and contribute to the knowledge base.

Change and Release Management:

- Review and approve Change Requests in ServiceNow.

- Participate in change management processes to ensure minimal disruption to services.

- Coordinate with relevant teams to deploy changes and updates.

Monitoring and Performance Tuning:

- Monitor GCP and Kubernetes environments to ensure optimal performance and availability.

- Identify performance bottlenecks and implement tuning measures.

- Utilize monitoring tools to proactively detect and resolve issues

Automation and Scripting:

- Develop and maintain scripts and automation tools to streamline support processes.

- Automate repetitive tasks to improve efficiency and reduce human error.

Collaboration and Communication:

- Work closely with cross-functional teams, including development, operations, and security.

- Participate in JIRA scrum meetings for prioritization and planning.

- Communicate effectively with stakeholders, providing updates on support activities and project progress.

Documentation and Training:

- Create and maintain comprehensive documentation for GCP and Kubernetes environments.

- Conduct training sessions and workshops to share knowledge with the team.

- Develop and deliver technical training programs for new team members.

Basic Qualifications:

- 7+ years of experience in IT support or cloud support roles.

- 3+ years of hands-on experience with GCP services, including GKE/Kubernetes.

- Leadership or technical lead role.

- GCP services (Compute Engine, Cloud Storage, Cloud Networking, etc.).

- GKE/Kubernetes, including cluster management, deployments, and scaling.

- Containerization and orchestration tools (Docker, Helm, Istio).

- Monitoring and logging tools (Stackdriver, Prometheus, Grafana).

- Scripting languages (Python, Bash, etc.) and automation tools (Terraform, Ansible).

Education:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Certifications (Preferred):
- Google Cloud Professional Cloud Architect.

- Google Cloud Professional DevOps Engineer.

- Certified Kubernetes Administrator (CKA).

#INDFSINS

#L1-NAM

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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