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IT Operations Coordinator

2 months ago

Charlotte, North Carolina, United States Insight Global Full time
Position Overview

We are seeking a skilled IT Operations Coordinator to join our dynamic team. This role is essential in ensuring the seamless execution of IT system administration tasks in collaboration with various IT service providers.

Key Responsibilities
  • Oversee IT Activities: Plan, organize, and manage the execution of IT system administration functions.
  • Manage Escalations: Address end-user issues and requests effectively.
  • Facilitate Communication: Coordinate daily and weekly meetings with internal teams to ensure alignment.
  • Provide Technical Support: Offer guidance and assistance to internal IT teams as needed.
  • Monitor Systems: Track and report on system performance and management reports, including backups and exchanges.
  • Vendor Coordination: Manage installation and repair activities among multiple vendors and end users.
  • Audit Participation: Coordinate efforts related to audit evidence gathering, reviews, approvals, and submissions.
  • Incident Management: Handle major incidents and critical events efficiently.
  • Support Transition Events: Participate in Transfer to Support events and coordinate follow-up actions with third parties and internal teams.
  • Process Enforcement: Review and uphold internal and third-party vendor processes.
  • Vendor Onboarding: Assist in onboarding activities for third-party vendors.
  • Invoice Processing: Support vendor invoice processing, account management, and procurement tasks.
  • Core Application Support: Maintain and support essential IT applications such as Solarwinds, Delinea Secret Server, ServiceNow, and others.
Company Commitment

At Insight Global, we are dedicated to fostering diverse and inclusive environments where every individual can bring their authentic selves to work. We are an equal opportunity employer, valuing all candidates regardless of their background.

Qualifications
  • Infrastructure Knowledge: Familiarity with core infrastructure technologies such as switching, routing, connectivity, and firewalls.
  • Server Technologies: Understanding of server technologies, including Windows Servers, Linux Servers, and Virtual Appliances.
  • Enterprise Platforms: Knowledge of enterprise-wide platforms like SQL Server, Active Directory, Internet Information Services, DNS, DHCP, Veeam, and Azure Backup.
  • Cloud Offerings: Familiarity with Microsoft Cloud solutions, including Microsoft Azure and Microsoft 365.
  • Business Analysis Skills: Strong analytical skills focused on infrastructure technologies.
  • Project Coordination Skills: Proven ability to coordinate projects related to infrastructure technologies.
  • Vendor Management Skills: Experience in managing vendor delivery and relationships.