PCL - Cabin Attendant

2 weeks ago

New York, New York, United States Holland America Group Full time
PCL - Cabin Attendant

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Rooms Division Supervisor

Overview

By applying for this role, your application will be directed to Holland America Group's internal Talent Acquisition team. A professional recruiter will reach out to you if your qualifications meet our hiring criteria.
As a premier cruise line, we recognize that our guests have elevated expectations, and we maintain high standards for our team members. We appreciate your understanding as we thoroughly evaluate each candidate.

Embark on a journey with Holland America Group, a leader in the cruise industry. Our fleet provides outstanding facilities and extensive professional development and leisure programs for our valued team members from over 60 countries worldwide.

As a cherished brand, we seek individuals who are passionate about their work and collaborate to help our guests create unforgettable memories while delivering friendly, attentive, and genuine service that only Holland America can provide.

As part of the Holland America Family, you will experience a truly adventurous career with excellent incentives, limitless growth opportunities, and breathtaking destinations.

Key Responsibilities
  • Consistently surpasses the Rooms Division specific objectives and other key performance indicators, minimizing friction points and preventing negative surprises.
  • Utilizes Holland America MedallionClass products, services, and applications effectively.
  • Takes responsibility for delivering a consistent product and applies the Service Excellence philosophy diligently.
  • Ensures guest satisfaction by collaborating with fellow onboard team members to provide an exceptional guest experience.
  • Maintains the company's standards of cleanliness, sanitation, and maintenance in accordance with HESS protocols.
  • Prepares and consistently upholds a clean, sanitized, welcoming, and personalized cabin experience for our guests, adhering to brand standards.
  • Takes ownership of their designated area and supports the development, implementation, and execution of initiatives in alignment with the Rooms Division leadership team.
  • Anticipates and addresses guest needs and requests, taking ownership of maintenance issues and ensuring timely resolutions.
  • Actively learns and stays informed to answer inquiries regarding products, policies, demographics, itineraries, and port information.
  • Uses consumable items, cabin supplies, linens, and cleaning chemicals responsibly to avoid unnecessary waste.
  • Keeps assigned equipment clean and in good condition, preventing misuse and unwarranted wear and tear.
  • Fosters an inclusive and diverse culture, embodying our Shared Purpose and CRUISE service essentials.
  • Shares best practices and efficiencies with the Rooms Division leadership team and colleagues.
  • Embraces company updates and strategies to fulfill our commitment to guest experience.
  • Confidently executes General Emergency Procedures and duties with urgency as directed by HESS.
  • Follows appropriate procedures for the proper handling and sorting of waste, including bio-hazardous and sharps waste, as outlined in the Cabin Attendant Training Manual.
  • Collaborates with responsible parties to create a safe and compliant environment while promoting a commitment to Operation Oceans Alive.
  • Adheres to company expectations and standards, including HESS policies.
  • Maintains current and accurate knowledge of public health standards, ensuring compliance with all hotel-related public health policies.
  • Quickly coordinates onboard resources to respond to outbreak situations requiring heightened sanitation levels.
Skills, Knowledge & Expertise
  • Comprehensive understanding of public health and environmental requirements related to cabin service.
  • Proficient command of the English language.
  • Two years of experience in room service within a comparable establishment.
  • Must successfully complete the Cabin Attendant Certification program.
Benefits

Holland America Group offers a variety of benefits. This position includes comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our team members.

Regardless of rank or role, we are all part of one Holland America team. Holland America Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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