PCL - Good Spirits Bartender

1 month ago

New York, United States Holland America Group Full time
PCL - Good Spirits Bartender

Department: Beverage Svc

Employment Type: Fixed Term Contract

Location: Global

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities
  • Owns their experience areas and oversees the development, implementation and execution in alignment with the shipboard leaders for consistency in the guest experience
  • Ensures all crafted Good Spirits beverages are made to order, are presented as per the rolodex standards and introduced in conjunction with the video clips when applicable.
  • Follows guidelines and scripts given for the introduction of the Good Spirits crafted cocktails and can use audio / video appropriately.
  • Collaborates with Bar Manager to review show times during the voyage and assists in identifying high traffic times when revenue and attendance can be increased.
  • Attends either the Martini Demo or an individual Good Spirits Piazza demonstration as deemed necessary by the vessel to provide further exposure to guests
  • Ensures Good Spirits promotional material is utilized in the correct way
  • Ensures any beverages orders received through the MedallionClass application are fulfilled and served in a timely manner to avoid a negative guest experience.
  • Prepares and consistently maintains a clean and sanitized, welcoming, and personalized experience for our guests in accordance to brand standards
  • Anticipates and takes ownership of guest needs and requests.
  • Actively learns and is knowledgeable to answer questions on product, policy, demographic, itinerary, and port information.
  • Actively ensures that bar service teammates in the assigned beverage locations are acting as company ambassadors and displaying a positive and professional impression at all times.
Skills, Knowledge & Expertise
  • Preferably a graduate of a recognized Hotel/Bar operation or bar school.
  • Two years of experience in hospitality/cruise-related bartender position.
  • Must have experience with Molecular Mixology or Bar shows.
  • Experience and knowledge of USPH, the Beverage Industry, specializing in Wines, Cocktails, Spirits and all other beverage-related products including the service execution of all of the above.
  • Excellent Bartending skills, able to develop and motivate and lead a large team.
  • Ability to work under pressure and make decisions which positively impact the overall guest experience.
  • Fluent English language skills, both verbal and written.
  • Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
  • Motivation to excel in all aspects of job duties and responsibilities.
  • Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
  • Ability to continuously surprise and delight guests throughout their cruise experience.
  • Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.


Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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