PCL - Waiter

PCL - Waiter

Department: Restaurant

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Restaurant Manager

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Creates a comfortable, elegant atmosphere by always preparing table settings and maintaining service stations in accordance with all company standards.
• Understands the food and beverage menus and actively upsell and make recommendations based on guest preferences and dietary needs.
• Manages orders for assigned areas using on-board tools and technology.
  Delivers food and beverages as requested, on time, in the correct service order and according to brand standards.
• Ensures service procedures are followed during meal times, including clearing and cleaning tables to brand standards.
• Cultivates a memorable connection with each guest by always showing genuine interest during service and remaining fully engaged throughout the cruise.
• Always observes and identifies guest preferences and adapts service accordingly, anticipating guest needs.
• Understands the facilities, product and service expectations of their area and promptly rectifies any deficiencies that would negatively impact the guest experience.
• Utilizes expertise and knowledge of the ship's food and beverage outlets and their respective operating hours to provide flexible options for individual guest preferences.
• Maximizes wine and beverage sales by presenting relevant choices in an inviting manner and using Medallion Class tools to deliver a personalized experience.
• Ensures that orders are recorded promptly and accurately through the on-board POS system.
• Promotes Specialty Dining venues to enhance the guest dining experience and strives to exceed set targets.
• Sensitively executes sales promotions and special event notifications as directed by the Restaurant Manager and Director of Restaurant Operations without interfering with the guest's dining experience.

Skills, Knowledge & Expertise

• Minimum of three years fine dining experience as a Waiter or Restaurant Supervisor. Cruise ship experience in a similar role is strongly preferred but not required. Alternatively, candidates must have experience in a large hotel/resort.
• Good knowledge of fine dining service standards and international cuisine. Good knowledge of wine is also required.
• Fluent in English, both verbal and written.
• Understanding of the fundamentals of guest service and the ability and willingness to provide outstanding service to our guests.
• Motivation to excel in all aspects of the role.
• Personable communicator with excellent social skills and a warm, friendly and caring personality.
• Ability to consistently surprise and delight guests throughout their cruise experience.
• Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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