PCL - Junior Stateroom Attendant (Japanese Speaking)

2 weeks ago


New York, New York, United States Holland America Group Full time
PCL - Junior Stateroom Attendant (Japanese Speaking)

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: Global

Overview

By applying for this role, your application will be directed to Holland America Group's internal Talent Acquisition team. A dedicated recruiter will reach out to you if your qualifications meet our hiring criteria.
As a premier cruise line, we recognize that our guests have elevated expectations, and we hold our team members to the same high standards. We appreciate your understanding as we meticulously evaluate each candidate.

Embark on a journey with Holland America Group, the employer of choice in the cruise sector. Our fleet offers outstanding facilities and extensive professional development and leisure programs for our esteemed team members from over 60 countries worldwide.

As a cherished member of the Holland America family, you will experience a truly adventurous career with excellent incentives, limitless growth opportunities, and breathtaking destinations.

Key Responsibilities
  • Consistently surpasses housekeeping-specific targets and other key performance indicators, minimizing friction points and preventing negative surprises.
  • Utilizes Holland America MedallionClass products, services, and applications effectively.
  • Takes ownership of consistent product delivery and accurately applies the Service Excellence philosophy.
  • Ensures guest satisfaction and collaborates with fellow team members to deliver an exceptional guest experience.
  • Maintains the company's standards of cleanliness, sanitation, and maintenance in accordance with HESS protocols.
  • Prepares and consistently upholds a clean, sanitized, welcoming, and personalized room experience for our officers, adhering to brand standards.
  • Anticipates and addresses officer needs and requests, taking ownership of maintenance issues and ensuring timely resolutions.
  • Assists Stateroom Stewards with various tasks, including linen and supplies delivery, stateroom cleaning and sanitization, and transferring dirty linen or waste.
  • Actively learns and remains knowledgeable to answer inquiries regarding products, policies, demographics, itineraries, and port information.
  • Uses consumable items, stateroom supplies, linens, and cleaning chemicals responsibly to avoid unnecessary waste.
  • Keeps assigned equipment clean and in good condition, preventing misuse and excessive wear.
  • Fosters an inclusive and diverse culture, embodying our Shared Purpose, Core Values, and CRUISE service essentials.
  • Shares best practices and efficiencies with the Rooms Division leadership team and colleagues.
  • Embraces company updates and strategies to fulfill our guest experience commitment.
  • Confidently executes General Emergency Procedures with urgency as directed by HESS.
  • Follows proper procedures for handling and sorting waste, including bio-hazardous materials, as outlined in the Stateroom Steward Training Manual.
  • Collaborates with responsible parties to create a safe and compliant environment while promoting Operation Oceans Alive.
  • Adheres to company expectations and standards, including HESS policies.
  • Maintains current knowledge of public health standards and ensures compliance with all hotel-related public health policies.
  • Promptly coordinates onboard resources to address outbreak situations requiring heightened sanitation levels.
Skills, Knowledge & Expertise
  • Thorough understanding of public health and environmental requirements related to public areas.
  • Must possess complete command of the English language.
  • Minimum of 2 years of experience in a comparable hospitality establishment, particularly in servicing guest rooms.
  • Proficient in English, both spoken and written.
  • Fluent in Japanese.
  • Understanding of the fundamentals of guest service; ability and willingness to provide outstanding service to our guests.
  • Motivated to excel in all aspects of job duties and responsibilities.
  • Personable communicator with exceptional social skills and a warm, friendly demeanor.
  • Ability to consistently surprise and delight guests throughout their cruise experience.
  • Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.
Benefits

Holland America Group offers a variety of benefits. This position includes comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our team members.

Regardless of rank or role, we are all part of one Holland America team. Holland America Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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