Airport Passenger Services Supervisor
2 weeks ago
Passenger Services Supervisor Overview
The Passenger Services Supervisor is responsible for overseeing and managing the various functions related to airport passenger services. This role involves monitoring the quality of work performance, ensuring adherence to company policies and safety regulations, and providing training to team members. The supervisor plays a crucial role in managing operations related to passenger services, weight and balance, line cargo, cabin services, ground equipment, facilities maintenance, and fueling operations.
Key Responsibilities
- Oversee the execution of passenger service operations to ensure high standards of customer satisfaction, safety, and security.
- Evaluate employee performance and implement training programs to enhance service quality.
- Ensure compliance with site-specific security protocols and proper identification practices among staff.
- Demonstrate the ability to interpret safety guidelines, operational instructions, and procedural documentation.
- Utilize analytical skills to identify issues, gather relevant data, and formulate effective solutions.
- Work effectively in a high-noise environment with minimal supervision.
- Exercise independent judgment and prioritize tasks efficiently.
- Maintain consistent attendance and punctuality in the workplace.
Qualifications
- Associate's degree or equivalent from a recognized institution; a minimum of six months to one year of relevant experience, or a combination of education and experience.
- Willingness to work flexible shifts, including weekends and holidays.
Preferred Qualifications
- Proficiency in the English language.
- Strong written and verbal communication skills, with the ability to present information effectively to groups.
- Basic mathematical skills for performing calculations.
Physical and Working Conditions
- Capability to lift items weighing up to 70 pounds.
Benefits and Perks
- Access to up to 50% of earned wages prior to payday through the Branch app.
- Recognition programs through the Awardco Platform.
- Comprehensive medical care options available for both full-time and part-time employees.
- Employee benefits include travel discounts, pet insurance, wellness programs, a 401k plan with company matching, and opportunities for internal mobility.
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