PCL - Rooms Division Supervisor (Japanese Speaking)

4 months ago

New York, United States Holland America Group Full time
PCL - Rooms Division Supervisor (Japanese Speaking)

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: Global

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities
  • Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers' staterooms are always upheld.
  • Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.
  • Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
  • Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
  • Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers' rooms, including problem resolution and all Service Excellence related guest inquiries.
  • Regularly monitors guest feedback, Service Excellence platform and OBE information to identify trends that might compromise the guest experience.
  • Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.
  • Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
  • Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
  • Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
  • Enforces accountability and ownership of the Service Excellence platform and philosophy.
  • Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
  • Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.
Skills, Knowledge & Expertise
  • Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
  • Must have a clear understanding of Public Health and Environmental requirements relating to the servicing of public areas.
  • Excellent command of the English language, both verbal and written.
  • Good command of the Japanese language, both verbal and written.
Personal Characteristics:
  • Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our guests.
  • Motivation to excel in all aspects of job duties and responsibilities.
  • Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
  • Willingness to embrace all Company values and Service Credo and lead by example.
  • Commitment to continuously display and deliver genuine care to our guests and staff and surprise and delight guests throughout their cruise experience.
  • Ability to adapt and adjust to a variety of circumstances.


Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment according to DEI (Diversity, Equity and Inclusion) without regard to race, color, religion, sex, national origin or disability.

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