Representative - Quality & Process Auditor

1 month ago

New York, New York, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Key Responsibilities:

Responsible for conducting operational audits within the airport environment and ensure they are performed to exceptional standards, along with Safety and Regulatory Compliance within the Security Search process when applicable. Drives positive reinforcement for improvement with coaching and reporting to support operational performance and customer satisfaction. This includes the auditing of, but not limited to, United employees and Business Partners performing Cabin Cleaning missions, Security Searches, and leadership reporting structures within Line Stations. Team development will be instrumental in success and growth of additional auditing will occur. May require travel up to 25% of the time.

  • Provide reviews to station and Business Partner leadership following completion of Quality & Process Audits and observations. Submit audits via audit technology tool for review. Reporting structure and process defined and created to assist leaders with business decisions.
  • Work with local leaders on audit findings to prevent derogations in customer satisfaction and safety. Gain trust with multiple stakeholders and provide insight on common audit trends and process observations.
  • Champion of change and continuous process improvement by being a support structure to local and Business Partner leadership by auditing service standards and effectiveness within them. Support department and local leaders with ad-hoc operational support.
  • Continue to grow in position by recurrent and ongoing training in Quality & Process standards across Airport Operations.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications
What's needed to succeed (Minimum Qualifications):
  • High school diploma or equivalent
  • 1+ years of experience in fast-paced large-scale operation
  • Excellent communication skills, including written and verbal
  • Outstanding interpersonal skills
  • Ability to work with leaders to communicate observations and areas of improvement
  • Able to lead with empathy and understanding of operational environment
  • Solid understanding and working experience of Microsoft Office Suite
  • Use of cellular technology
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Willing and able to travel up to 25% of the time
What will help you propel from the pack (Preferred Qualifications):
  • Bachelor's degree
  • 1-2 years of aviation and/or auditing experience
  • Quality & Process Auditing Experience
  • Experience working with Business Partners who perform functions for United

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

United will consider applicants with criminal histories consistent with the Fair Chance Ordinance


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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