Automotive Title Processing Specialist

2 weeks ago


Norwalk, California, United States Norwalk Auto Auction Full time

Position Overview:

The Automotive DMV/Title Clerk is responsible for a variety of administrative and office support tasks related to vehicle documentation, specifically titles. This role involves interacting with customers and team members to ensure a professional and courteous service experience, aiming for complete customer satisfaction.

The ideal candidate will possess a minimum of 2 years of experience as a Wholesale DMV Clerk in the automotive sector. The individual must thrive in a dynamic and fast-paced environment, managing multiple projects simultaneously while demonstrating strong communication, organizational, and computer skills.

We offer competitive compensation along with a comprehensive benefits package that includes: Health, Dental, Vision, Life Insurance, 401K, Health & Wellness Programs, community engagement opportunities, and paid vacation and holidays.

Key Responsibilities:

- Manage vehicle documentation, including title records and related information.
- Provide timely and accurate reporting as needed.
- Process DMV paperwork for wholesale vehicles.
- Conduct daily data entry tasks, including sale announcements, title statuses, and DMV penalties.
- Scan title documents and ensure they are correctly attached to the corresponding vehicle in the system.
- Process title information within the Auction Master system and verify its accuracy.
- Communicate with dealerships to track the status of missing titles.
- Collaborate with team members to ensure consistent follow-up on all interactions.
- Perform additional duties as assigned.

Qualifications:

- A minimum of 2 years of experience as a Wholesale Automotive DMV Clerk is required (only automotive experience will be considered).
- Strong telephone communication skills.
- Excellent customer service and problem-solving abilities, with the capacity to remain composed under pressure.
- Detail-oriented with the ability to multitask in a fast-paced setting.
- A friendly demeanor and a helpful attitude.
- Highly professional and reliable.
- Proficient computer skills.
- Strong organizational capabilities.
- Familiarity with DMV/MVSC DESK programs is a plus.
- Knowledge of out-of-state titles is advantageous.
- Strong work ethic, including maintaining a tidy workspace.
- Excellent follow-through skills.
- Consistent attendance is required.



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