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Sales and Customer Support Specialist

2 months ago

Norwalk, California, United States EVS Inc Full time
Job Description

At EVS Inc, we are a dynamic team of innovators and entrepreneurs dedicated to delivering exceptional customer service and sales solutions to our clients. Our mission is to provide top-notch service options that exceed customer expectations.

As a Customer Service Associate, you will be part of our Customer Service and Sales team, engaging with customers daily to provide them with excellent customer service, product knowledge, and sales support. Your primary responsibility will be to establish best practices and refine processes that support customer care objectives and sales margins.

Key Responsibilities:

  • Contact and engage with customers from provided lead lists to develop new business and maintain current relationships.
  • Answer customer inquiries regarding order status, payment, product, promotions, and technical problems related to the customer experience.
  • Display active listening skills, perceive emotional awareness under challenging situations, and empathize with customers to enhance a positive experience.
  • Gain product and service knowledge by attending client meetings related to technology, sales promotions, and product updates.
  • Develop strong leadership and interpersonal skills.
  • Drive sales through promotional campaigns.

Requirements:

  • Bachelor's degree in business, marketing, or a related field.
  • 1-3 years of experience in a customer service-based position requiring heavy communication skills.
  • A consistent overachiever with a drive for perfection.
  • Ability to work full-time hours and have weekend availability.
  • Patience, empathy, and a passion for people.
  • Confidence and public speaking skills.