Administrative Operations Coordinator

2 weeks ago


Smithfield, Virginia, United States Ace Handyman Services Isle of Wight Suffolk Full time
Job Overview

Compensation and Benefits:

  • 401(k) plan
  • Performance-based bonuses
  • Competitive hourly wage
  • Paid time off

Are you an administrative professional with a knack for customer service? We are seeking organized and motivated individuals to fill the role of Office Manager at Ace Handyman Services Isle of Wight Suffolk. As a prominent name in the home improvement and repair sector, we prioritize our customers' needs in every aspect of our business.


In this position, you will play a crucial role in ensuring the smooth operation of daily activities. Your responsibilities will include educating customers about our services and solutions, as well as managing the daily schedule for our craftsmen. While general construction knowledge is advantageous, it is not a prerequisite. Your primary goal will be to listen to customers and assist them in resolving their issues.


If you enjoy problem-solving and fostering relationships, this position offers a pathway to advance into leadership roles, allowing you to apply your skills in a dynamic environment where you will encounter new challenges daily. We provide competitive compensation and the opportunity to work with a national organization that maintains a close-knit, locally operated feel.


What We Offer:

  • Hourly pay ranging from $23-$26
  • Paid Time Off
  • Medical Benefits
  • Performance bonuses
  • Company credit card
  • Opportunities for advancement and growth
  • Regular pay reviews
  • And more

Key Responsibilities

As an Office Manager, your duties will include:

  • Timely response to job leads
  • Coordinating schedules and material orders for multiple craftsmen and projects
  • Utilizing dispatching and scheduling software
  • Returning customer calls and following up with previous clients
  • Managing paperwork and filing tasks
  • Assisting in operational logistics to ensure a seamless customer experience

Qualifications

We are looking for candidates who are:

  • Highly organized and detail-oriented
  • Possessing a strong administrative background with multi-tasking abilities
  • Exhibiting excellent verbal and written communication skills
  • Able to interact effectively with customers and craftsmen
  • Solution-focused and quick on their feet

Specific qualifications include:

  • High school diploma or GED
  • 7+ years of experience in administrative roles
  • Comfortable with sales
  • Adaptable to technology
  • Strong customer service skills
  • Excellent office management capabilities
  • Solid typing and ten-key skills
  • Great multitasking and prioritization skills
  • Exceptional communication abilities
  • Experience in sales and/or marketing
  • Accounting knowledge is a plus
  • Customer-facing experience

Preferred:

  • Experience with Service Titan
  • Call center experience
  • Knowledge of QuickBooks Online or similar accounting software
  • Experience managing an office with field-based technicians in a service environment

Build a rewarding career with a leader in the industry.



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