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Administrative Operations Coordinator

2 months ago

Smithfield, Virginia, United States Ace Handyman Services Isle of Wight Suffolk Full time
Job Overview

Benefits:

  • 401(k) plan
  • Performance-based bonuses
  • Competitive salary range
  • Paid time off

Are you an administrative professional with a knack for customer service? This is an exciting opportunity to leverage your skills in a dynamic and rewarding role at Ace Handyman Services Isle of Wight Suffolk, a leader in the home improvement and repair industry.


As we expand our operations, we seek organized and motivated individuals to fill the role of Office Manager. In this position, you will play a crucial role in ensuring the smooth operation of daily activities. Your responsibilities will include facilitating customer calls to inform them about our services and solutions, as well as managing the daily schedule effectively. While knowledge of general construction is a plus, it is not a requirement. Your primary goal will be to listen to customers and assist them in resolving their inquiries.


If you enjoy problem-solving and building relationships, this position offers a pathway to advance into leadership roles while facing diverse challenges each day. We provide competitive compensation and the opportunity to work within a national organization that retains the close-knit atmosphere of a locally operated franchise.


What We Offer:

  • Hourly pay between $23-$26
  • Paid Time Off
  • Medical benefits
  • Performance bonuses
  • Company credit card
  • Opportunities for advancement
  • Regular salary reviews
  • And more

Key Responsibilities

As an Office Manager, your role will encompass both inbound and outbound customer interactions while coordinating work schedules for our skilled craftsmen. You will provide customers with essential information regarding our services, pricing, and availability, as well as logistical support for our team.


Your specific duties will include:

  • Timely response to job inquiries
  • Coordinating schedules and material orders for multiple projects
  • Utilizing dispatch and scheduling software
  • Returning customer calls and following up with previous clients
  • Managing paperwork and filing tasks
  • Assisting in operational logistics to enhance the customer experience

Qualifications

We are looking for detail-oriented professionals with a strong administrative background and exceptional multitasking abilities. Excellent verbal and written communication skills are essential, along with the capability to interact effectively with both customers and craftsmen. A solution-focused mindset and adaptability are also crucial.


Specific qualifications include:

  • High school diploma or GED
  • 7+ years of experience in administrative roles
  • Comfort with sales
  • Technologically savvy
  • Strong customer service skills
  • Excellent office management capabilities
  • Proficient typing skills; ten-key skills are a plus
  • Great multitasking and prioritization abilities
  • Exceptional communication skills
  • Experience in sales and/or marketing
  • Accounting knowledge
  • Customer-facing experience

Preferred Qualifications:

  • Experience with Service Titan
  • Call center experience
  • Knowledge of QuickBooks Online or similar accounting software
  • Experience managing an office with field-based technicians in a service environment

Join us in building a fulfilling career with a leader in the industry.