Administrative Operations Manager

2 weeks ago


Smithfield, Virginia, United States Ace Handyman Services Isle of Wight Suffolk Full time
Job Overview

Benefits:

  • 401(k) plan
  • Performance-based bonuses
  • Competitive salary structure
  • Paid time off

Are you an administrative professional seeking to leverage your customer service expertise in a fulfilling role? At Ace Handyman Services Isle of Wight Suffolk, a prominent name in the home improvement and repair sector, we are expanding our team and looking for skilled and organized individuals to take on the role of Office Manager.


In this position, you will play a vital role in ensuring seamless daily operations. Your responsibilities will include managing communications to inform customers about our service offerings and operational model. While general construction knowledge is advantageous, it is not a prerequisite. You will also be instrumental in coordinating daily schedules, addressing customer inquiries, and resolving issues.


If you enjoy problem-solving and fostering relationships, this position presents an excellent opportunity for career advancement into leadership roles while tackling diverse challenges daily. We offer competitive compensation and the chance to work within a national organization that maintains a close-knit, community-oriented atmosphere.


Key Responsibilities:

  • Respond promptly to customer inquiries and job leads
  • Coordinate schedules and material orders for multiple projects
  • Utilize dispatching and scheduling software effectively
  • Follow up with customers and manage communications
  • Handle administrative paperwork and filing
  • Assist in operational logistics to enhance customer experience

Qualifications:

  • High school diploma or GED
  • 7+ years of experience in administrative roles
  • Sales experience is a plus
  • Proficient with technology and software
  • Strong customer service orientation
  • Excellent organizational and multitasking abilities
  • Exceptional verbal and written communication skills
  • Experience in sales or marketing is beneficial
  • Accounting knowledge is a plus

Preferred Experience:

  • Familiarity with Service Titan software
  • Call center experience
  • Knowledge of QuickBooks Online or similar accounting software
  • Experience managing an office with field-based technicians

Join us in building a rewarding career with a leader in the industry.



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