Advanced Patient Services Specialist
2 weeks ago
GENERAL SUMMARY:
Under the supervision of the Administrative Manager and the Clinical Team, the Senior Patient Services Coordinator is responsible for the following:
- Arranging initial, follow-up, and multi-disciplinary appointments for patients with various providers.
- Managing and updating the master clinical schedules for providers.
- Processing referrals for specialty appointment requests.
- Collecting intake information from patients and referring physician offices.
- Coordinating Radiology testing schedules.
- Requesting and securing scans for clinical sessions, pathology reports, x-rays, and lab results.
- Collaborating with the Infusion Unit to organize chemotherapy treatments for patients.
- Handling a high volume of patient phone inquiries with exceptional customer service skills.
- Ensuring confidentiality and privacy in accordance with HIPAA regulations.
- Providing cross-coverage for other staff members during absences, vacations, or fluctuations in workflow.
- Executing additional responsibilities as assigned.
This role requires close collaboration with physician staff and other clinical center members, as well as direct interaction with patients undergoing cancer treatment.
QUALIFICATIONS:
- High School Diploma is required; Bachelor's degree is preferred.
- Excellent customer service abilities.
- Capability to manage multiple tasks in a dynamic, high-volume environment.
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