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Patient Benefits Specialist II
2 months ago
About Us:
Since 1985, the Boston Health Care for the Homeless Program (BHCHP) has been dedicated to providing equitable and dignified access to high-quality healthcare for individuals and families experiencing homelessness in the greater Boston area. Each year, we serve over 10,000 homeless individuals, ensuring they receive comprehensive healthcare services ranging from preventive dental care to cancer treatment. Our team of clinicians, case managers, and behavioral health professionals operates in more than 30 locations, striving to support some of the most vulnerable members of our community.
We have always aimed to create transformational change by recognizing our shared humanity and emphasizing dignity, compassion, and mutual respect. We are committed to dismantling barriers, including systemic racism, that affect our community. Our community-based healthcare services are designed to be compassionate, culturally appropriate, and considerate of social determinants of health, with the goal of addressing both physical and systemic challenges faced by our patients.
Job Summary:
Hours: Full-time; 40 hours per week, Monday – Friday, 8:30 AM - 5:00 PM
We are seeking a Patient Benefits Specialist (PBS) who will primarily assist patients with the Social Security application process. This role involves helping with initial applications, reconsiderations, appeals, and ensuring that patients complete the necessary paperwork for the Social Security Administration while providing appropriate follow-up. The PBS will also maintain a database to track applications submitted by the program and report on outcomes. Additionally, this position includes backup responsibilities for appointment scheduling and patient intake, as well as outreach efforts at various shelter sites.
Key Responsibilities:
- Assist patients with their Social Security documentation, including initial applications, reconsiderations, and appeals; provide support for applications related to emergency assistance programs; maintain the internal Social Security database, tracking applications and reporting outcomes to the team; collaborate with the patient's care team to prepare Social Security applications and appeals effectively.
- Conduct outreach at various shelter sites across Greater Boston, assisting patients with Social Security applications and necessary follow-up; provide backup support at shelter sites by welcoming patients and directing them according to their needs.
- Collaborate with other SOAR-based programs in the Boston area and serve as a liaison to the SOAR Massachusetts lead; help organize and participate in quarterly Massachusetts SOAR meetings.
- Engage in weekly case conferencing with the internal Social Security team, prepared to discuss outstanding cases.
- Work with Disability Determination Services (DDS) and their homeless liaison to ensure timely decisions on patient applications; attend quarterly meetings with DDS and act as the lead for homeless services.
Qualifications:
- High School Diploma or equivalent.
- Preferred: 2 years of benefits experience in a clinical setting.
- Ability to work independently with minimal supervision.
- Strong computer skills, including proficiency in Microsoft Office Suite (Access & Excel).
- Familiarity with EPIC (electronic medical record) is preferred.
- Bilingual (Spanish/English) is preferred.
Compensation and Benefits:
- Starting compensation is $23.00 per hour, with increases based on experience.
- Full-time employees are eligible for a competitive time-off policy of 4 weeks' vacation, health, dental, and vision insurance, a 403B retirement savings plan with employer contributions, and a pre-tax MBTA pass program with a 40% discount. Additionally, eligible employees may receive yearly increases and an additional $7,500 added to the base hiring rate for demonstrated bilingual proficiency.
Equal Opportunity Employer:
As an Equal Opportunity Employer, BHCHP encourages applications from individuals from underrepresented and underserved backgrounds, including Black, Indigenous, and People of Color (BIPOC), LGBTQIA individuals, first-generation college students, and those from low-income backgrounds.
Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates offered employment will receive details on how to demonstrate receipt of vaccination if they choose to.
Note: Employment at Boston Health Care for the Homeless is at-will. BHCHP does not sponsor work authorization visas.
