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Patient Engagement Specialist

2 months ago


Boston, Massachusetts, United States Cecelia Health Full time
Job Overview

About Us:
Cecelia Health is a leading virtual specialty medical practice dedicated to supporting individuals with chronic health conditions throughout their care journey. Our mission is to enhance access to healthcare and deliver tailored clinical assistance, empowering patients to maintain active engagement and achieve lasting health outcomes. Utilizing advanced digital solutions and data-driven methodologies, our comprehensive care model addresses the multifaceted needs of patients, including clinical, behavioral, social, and emotional aspects, particularly in cardiometabolic and related health areas.

Role Summary:
The Patient Engagement Specialist is a remote position within our Clinical team, tasked with managing both incoming and outgoing communications to assist our members effectively. This role involves conducting telephonic intake assessments, initiating outreach calls to foster member involvement, and coordinating appointments with healthcare providers. The Patient Engagement Specialist collaborates closely with our clinical staff, playing a crucial role in delivering exceptional service to our members.

Key Responsibilities:

  • Manage inbound and outbound communications to assist our members.
  • Conduct intake assessments via telephone.
  • Initiate outreach calls to enhance member engagement.
  • Direct incoming calls to the appropriate clinical personnel.
  • Efficiently navigate multiple technology platforms, including patient service systems and electronic health records.
  • Assist members in scheduling appointments with healthcare providers.
  • Deliver outstanding service to all members.
  • Craft thoughtful and personalized responses to member inquiries.
  • Collaborate with clinical staff, team leaders, and management.
  • Utilize critical thinking to resolve member inquiries effectively.
  • Support clinical operations and administrative tasks as required.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 2 years of experience in healthcare or clinical settings.
  • Experience in a call center environment is preferred.
  • Strong commitment to customer service and member satisfaction.
  • Able to work independently as well as part of a team.
  • Excellent problem-solving, critical thinking, and organizational skills.
  • Strong communication and time management abilities.
  • Comfortable with setting up and maintaining company-issued technology.
  • Basic knowledge of electronic health record systems.
  • Proficient in Microsoft Office applications.
  • Must reside within the United States.

Cecelia Health is an equal opportunity employer and does not discriminate based on sex, race, color, religion, sexual orientation, national origin, ancestry, military service, disability, or any other protected classification as defined by federal, state, or local laws.

Note: Current job openings at Cecelia Health can be found on our careers page. We prioritize the privacy and security of our candidates and will never request sensitive financial or personal information during the recruitment process. All candidates will be interviewed via phone or video before any job offers are extended.

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