Patient Services Coordinator, Sarcoma

2 weeks ago

Boston, Massachusetts, United States Dana-Farber Cancer Institute Full time
Position Overview

The Patient Services Coordinator (PSC) is accountable for managing all facets of new patient scheduling in alignment with departmental scheduling protocols.

The PSC delivers exceptional customer service to patients, their families, healthcare providers, and staff consistently, adhering to the DFCI Customer Service Standards.

This role involves collaboration with a team of clinical practitioners, including physicians, physician assistants, program nurses, nurse practitioners, and other healthcare professionals, playing a vital role in enhancing the patient care experience.

Located in Boston and its neighboring areas, Dana-Farber Cancer Institute stands at the forefront of transformative advancements in cancer research and patient care. We are dedicated to our mission of combating cancer, HIV/AIDS, and related conditions.

We aim to foster an inclusive, diverse, and equitable environment, ensuring compassionate and comprehensive care for patients from all backgrounds, while also developing initiatives to promote public health, particularly among high-risk and underserved communities.

Our institution conducts pioneering research that propels treatment advancements, educates future physician-researchers, and collaborates with esteemed partners, including other hospitals affiliated with Harvard Medical School.

This position offers a hybrid work model, requiring three days of onsite presence and two days of remote work each week. The initial training phase will be conducted entirely onsite for approximately 60 days.

Key Responsibilities

Provide administrative support and coordination for all aspects of patient care for both new and established patients.

Schedule appointments in accordance with guidelines that promote continuity of care and ensure timely communication and rescheduling as needed.

Efficiently arrange resources to uphold the highest standards of patient experience, including organizing interpreter services.

Manage incoming calls for new and established patients, collecting detailed clinical information from patients, internal and external providers, and ancillary service staff, resolving issues directly or escalating them to management as appropriate.

Recognize emergencies and respond appropriately, utilizing standard operating procedures and critical thinking skills.

Provide program-specific information to callers and direct calls as necessary.

Act as a liaison for patients, ensuring efficient routing of calls per telephone triage guidelines.

Coordinate patient visits and manage changes, ranging from single physician appointments to multiple care provider appointments.

Inform patients about the necessity for insurance referrals and direct calls accordingly.

Assist in processing paperwork related to clinical care, including insurance claims, disability forms, and medical equipment requests.

Qualifications

At Dana-Farber Cancer Institute, we strive to cultivate an innovative, caring, and inclusive environment where every patient, family member, and staff member feels valued.

We are as dedicated to diversifying our workforce as we are to our mission of alleviating the burden of cancer for all. We believe that cancer does not discriminate, and neither do we when it comes to hiring the most committed and diverse professionals.

A Bachelor's Degree in health administration or a related field is strongly preferred, along with a minimum of one year of relevant healthcare and/or customer service experience.

Essential skills include excellent communication, organizational abilities, and customer service aptitude, along with strong attention to detail.

The ability to multitask and solve problems in real-time is crucial, as is possessing excellent phone etiquette and proficiency in PC applications.

Experience working effectively in a remote environment is necessary, and knowledge of medical terminology is advantageous.

  • Dana-Farber Cancer Institute is an equal opportunity employer, affirming the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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