Patient Services Coordinator, Sarcoma
1 week ago
The Patient Services Coordinator (PSC) is tasked with managing all facets of new patient scheduling in alignment with departmental protocols.
The PSC is dedicated to delivering exceptional customer service to patients, their families, healthcare providers, and staff consistently, adhering to the DFCI Customer Service Standards.
This role collaborates with a team of healthcare professionals, including physicians, physician assistants, program nurses, and nurse practitioners, playing a vital role in ensuring seamless patient care.
Located in Boston and its neighboring areas, Dana-Farber Cancer Institute stands at the forefront of transformative advancements in cancer research and patient care. We are united in our mission to combat cancer, HIV/AIDS, and related diseases.
Our commitment extends to fostering an inclusive, diverse, and equitable environment, where we provide compassionate and comprehensive care to individuals from all backgrounds, while designing initiatives to enhance public health, particularly among high-risk and underserved communities.
We engage in pioneering research that propels treatment advancements, educate future physician-researchers, and collaborate with esteemed partners, including other hospitals affiliated with Harvard Medical School.
This position offers a hybrid work model, requiring three days per week onsite and two days per week remote. The initial training phase will be conducted entirely onsite for approximately 60 days.
Key ResponsibilitiesThe PSC provides administrative support and coordination for all aspects of patient care for both new and established patients.
- Schedules appointments in accordance with guidelines that ensure continuity of care and timely communication, including rescheduling as necessary.
- Efficiently arranges resources to uphold the highest standards of patient experience, such as coordinating interpreter services.
- Handles incoming calls for new and established patients, collecting detailed clinical information and resolving issues or escalating them as needed.
- Recognizes emergencies and responds appropriately using established procedures and critical thinking skills.
- Provides program-specific information to callers and directs calls as necessary.
- Acts as a liaison for patients, ensuring efficient routing of calls based on telephone triage protocols.
- Schedules patient visits and manages changes, accommodating both single and multiple care provider appointments.
- Informs patients about the necessity of insurance referrals and directs calls as appropriate.
- Assists in processing documentation related to clinical care, including insurance claims, disability forms, and medical equipment requests.
At Dana-Farber Cancer Institute, we strive to cultivate an innovative, caring, and inclusive atmosphere where every patient, family member, and staff member feels valued.
As dedicated as we are to alleviating the burden of cancer for all, we are equally committed to enhancing the diversity of our faculty and staff.
We believe that cancer knows no boundaries, and when it comes to hiring the most committed and diverse professionals, we uphold the same principle. If you are inspired by working in such an environment, we welcome your application.
A Bachelor's Degree in health administration or a related field is strongly preferred, along with a minimum of one year of relevant healthcare and/or customer service experience.
Essential skills include:
- Excellent communication, organizational, and customer service abilities.
- Strong attention to detail.
- Capability to multitask and resolve issues promptly.
- Proficient phone etiquette.
- PC proficiency is required.
- Able to work effectively in a remote setting.
- Familiarity with medical terminology is advantageous.
Dana-Farber Cancer Institute is an equal opportunity employer, affirming the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
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