Patient Services Coord. II

1 month ago

Boston, Massachusetts, United States Massachusetts General Hospital Full time
GENERAL SUMMARY/

OVERVIEW STATEMENT:


Under general supervision, provides a broad level of administrative support for the patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the Chief to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize priorities, complete tasks and handle confidential patient information.

Performs a wide range of administrative tasks utilizing well established skills and experience to support a medical office, including surgical scheduling, prior authorizations, as well as coordinating patient services such as appointments, testing and referrals.

Performs administrative coordination of a physician's office to include secretarial support data management and billing support. Maintains advanced knowledge and proficiency in medical office operations, insurance regulations and billing practices.



PRINCIPAL DUTIES AND RESPONSIBILITIES:


Schedules patient office appointments, coordinating with others as appropriate.

Refers patients to appropriate hospital departments for registration, referral and financial services as needed.

Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information (e.g. CAS/LMR) Uses systems to execute tasks such as Bookit, Front Desk Worklist in ICM-MD, CRMS for incoming and outgoing referrals and Patient Gateway for patient messages.


Arranges and/or provides information and visit support to patients and their families, such as distributing maps and information regarding procedures and interpreter services.

Provides and coordinates office support to meet physician needs. This includes operating room schedules, maintaining files, correspondence with physicians, patients and other offices and agencies.

Surgical Scheduling
Arranges patient surgeries by scheduling pre-surgery appointments and testing, reschedules as needed. Obtains all required authorizations and referrals in advance of surgery. Provides information to Admitting in a timely manner.

Utilizes Bookit to schedule surgeries electronically. Updates physician's calendar to block surgery schedule. Communicates any special circumstances to the physician.


Works with other physician offices to obtain patient historical data, reports, imaging studies, lab results or other information necessary for the coordination and completion of the surgery and patient care.

Ensures patients receive pertinent patient education information about their surgeries. Confirms completion of Consent for Surgery forms. Provides patients with pre-surgical instructions in a timely manner. Addresses or refers patient and family questions regarding surgery, insurance and administrative matters.


Works effectively and efficiently with MGH Financial Services and insurance companies to obtain pre-authorizations for any and all surgical procedures.

Schedule post-operative appointments and testing.

Additional Responsibilities and duties as assigned.

SKILLS/ABILITIES/

COMPETENCIES REQUIRED:

Excellent computer skills including Word processing, electronic mail, internet and spreadsheets.

Knowledge of Cadence scheduling, Bookit and other administrative systems

Excellent oral and written communication skills

Excellent organizational and time management skills

Ability to work with limited supervision in a team environment



QUALIFICATIONS:




EDUCATION:

High School Graduate, Bachelors preferred



EXPERIENCE:

Five years experience in an administrative assistant position with experience in a physician's office preferred

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

  • Patient Services Coord. II

    1 month ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Child Psychiatry Intake Coordinator, PSC IIThe Child Psychiatry Intake Coordinator is part of a dynamic team within the Department of Psychiatry at MGH. As a member of this team, the intake coordinator is primarily responsible for the direct process of obtaining new patient information and the appropriate scheduling of appointments within the defined...

  • Patient Services Coord. II- Spanish required

    2 months ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT:The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage...

  • Patient Services Coord. II

    2 months ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT: Under general supervision, coordinates all operational, administrative and secretarial aspects of an office. Requires discretion and judgment to organize priorities and complete tasks. Reports to the department Administrative Manager and/or Unit Operations Manager. Will manage patient scheduling for interventional...

  • Patient Services Coordinator II

    1 week ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job Title: Patient Services Coordinator IIThis position is responsible for providing administrative support in a high-volume ambulatory practice. The Patient Services Coordinator II works closely with healthcare providers and patients to ensure smooth operations and outstanding service.Key Responsibilities:Connect with patients, caregivers, and colleagues...

  • Patient Care Services Coordinator II

    2 weeks ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Position Title: Patient Services Coordinator IIOrganization: Home Base, a collaborative initiative between the Red Sox Foundation and Massachusetts General Hospital, is focused on addressing the unseen challenges faced by Veterans, Service Members, Military Families, and Families of the Fallen through comprehensive clinical support, wellness initiatives,...

  • Patient Service Coordinator III

    2 months ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Practice Access Coordinators to join the MGH - Outpatient Physical Therapy Team as a Practice Service Coordinator. Are you the type of person who excels at thinking on your feet, using good judgment and driven to provide excellent customer service? Do you value...

  • Patient Services Coordinator II, Home Base

    5 days ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Services Coordinator II to join our team at Massachusetts General Hospital. As a key member of our patient care team, you will play a vital role in delivering exceptional patient experience and ensuring the smooth operation of our practice.Key ResponsibilitiesProvide Exceptional Patient...

  • Patient Serv. Coord. III

    1 month ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Under general supervision and direction from the Administrative Director and the Operational Manager in the Department of Neurosurgery, the Patient Service Coordinator III will provide high-quality customer service for neurosurgical patients for the Chair of Neurosurgery. The PSC III will support all aspects of the Chair's clinical practice for clinical care...

  • Veteran Services Patient Coordinator

    1 week ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Position Title: Patient Services Coordinator IIOrganization: Home Base, a collaborative initiative between the Red Sox Foundation and Massachusetts General Hospital, is focused on addressing the unseen challenges faced by Veterans, Service Members, Military Families, and Families of the Fallen through comprehensive clinical support, wellness initiatives,...

  • Veteran Services Patient Coordinator

    1 week ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Position Title: Patient Services Coordinator IIOrganization: Home Base, a collaborative initiative between the Red Sox Foundation and Massachusetts General Hospital, is focused on addressing the unseen challenges faced by Veterans, Service Members, Military Families, and Families of the Fallen through comprehensive clinical support, wellness initiatives,...

  • Surgical Services Specialist II

    2 weeks ago

    Boston, Massachusetts, United States Tufts Medical Center Full time

    Join Our Team at Tufts Medical CenterAt Tufts Medical Center, we are dedicated to enhancing lives, advancing careers, and transforming healthcare. We are excited to expand our team with individuals who share our passion for patient care.Position OverviewThis role is pivotal in delivering clinical and medical support services to patients within the Surgical...

  • Central Processing Technician II

    1 month ago

    Boston, Massachusetts, United States Boston Medical Center Full time

    Position: Central Processing Technician II Department: Central Processing (CPD)Schedule: 40 hours, Days (7a-330p), Every 3rd Weekend as neededPOSITION SUMMARY:The CPD Technician II is a certified technician responsible for decontamination, packaging, sterilization, and distribution of medical/surgical supplies. The role is highly technical and detail...

  • Patient Benefits Specialist II

    2 weeks ago

    Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time

    Job OverviewAbout Us:Since 1985, the Boston Health Care for the Homeless Program (BHCHP) has been dedicated to providing equitable and dignified access to high-quality healthcare for individuals and families experiencing homelessness in the greater Boston area. Each year, we serve over 10,000 homeless individuals, ensuring they receive comprehensive...

  • Field Service Engineer II X-Ray Specialist

    3 days ago

    Boston, Massachusetts, United States 626 Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer II X-Ray Specialist to join our team at 626 Opco, LLC. As a key member of our technical staff, you will be responsible for providing expert repair and maintenance services for medical imaging devices.Key ResponsibilitiesAssist in the repair of diagnostic imaging equipment, specifically X-ray...

  • Support Services Coordinator II

    2 weeks ago

    Boston, Massachusetts, United States State of Massachusetts Full time

    Position Overview: The Department of Developmental Services Metro Region is in search of a motivated and enthusiastic individual for the role of Support Services Coordinator II, which represents the second tier in the direct support series. Key Responsibilities: Supervise the daily operations of the assigned shift, ensuring effective support and guidance to...

  • **Fleet Maintenance Technician II**

    21 hours ago

    Boston, Massachusetts, United States Dickinson Fleet Services Full time

    About the RoleWe are seeking a highly skilled and experienced Fleet Maintenance Technician II to join our team at Dickinson Fleet Services. As a key member of our maintenance team, you will be responsible for performing a variety of tasks to ensure the safe and efficient operation of our fleet.Key ResponsibilitiesPerform routine maintenance and repairs on...

  • Surgical Technologist II

    3 days ago

    Boston, Massachusetts, United States Tufts Medicine Full time

    Job SummaryThis role focuses on providing medical and clinical support services to patients in a hospital setting. The Surgical Technologist II will work in the Operating Room, assisting surgeons and medical staff during surgical procedures. The ideal candidate will have a strong understanding of aseptic technique, infection prevention practices, and medical...

  • Patient Services Coordinator

    2 weeks ago

    Boston, Massachusetts, United States Complete Staffing Solutions Full time

    Job OverviewWork Schedule: 40 hours, with shifts between 7:30 AM and 5:30 PM.Key ResponsibilitiesHandle incoming and outgoing service requests through phone and online platforms.Facilitate connections for new and current patients to hospital registration, medical offices, or other essential departments as needed.Serve as a communication bridge between...

  • Call Ctr Oper II, Food Service

    2 months ago

    Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Call Ctr Oper. II, Food Serv GENERAL SUMMARY/ OVERVIEW STATEMENT:As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires working with and assisting other...

  • Pharmacy Technician II

    9 hours ago

    Boston, Massachusetts, United States Tufts Medical Center Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician II to join our team at Tufts Medical Center. As a Pharmacy Technician II, you will play a critical role in providing exceptional patient care and supporting our pharmacy operations.Key ResponsibilitiesPrepare and dispense medications, including sterile and non-sterile compounds, in compliance...