Field Service Engineer

2 months ago

San Francisco, California, United States Abbott Laboratories Full time

The Opportunity

The Field Service Engineer (FSE) will support Abbott Molecular sales growth by delivering a primary level of instrument field service needed to support customers, field sales, and the Technical Support Team. The FSE will consistently engage in field service activities related to Abbott Molecular instrument systems. The FSE should also be able to apply a basic level of engineering theory to understand root cause issues/problems and apply their solutions to those issues/problems. Service-related activities and findings must be well-documented into the Abbott Molecular call management database, which is part of the Abbott Molecular Quality System.


Position Location:

  • Qualified candidates must current reside in, or near, San Francisco, CA, Oakland, CA or San Jose, CA.
  • Relocation assistance is not authorized for this position.


What You'll Do

  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Provide system technical support for Abbott Molecular instrument systems that are located in a US or Canadian geographic territory.
  • Provide on demand front line field service support to Abbott Molecular customers.
  • Install and verify proper operation of instrument systems in a customer diagnostic laboratory setting.
  • Perform scheduled preventative maintenance interventions that include calibration, hardware or software upgrades, and verify work completed.
  • Become a technical subject matter expert on current and new instrument products.
  • Troubleshoot instrument system problems through telephone support, log file reading, or on-site client visitations.
  • Maintain a repair parts inventory and provide input on parts usage related to failures.
  • Actively participating in area or worldwide conference calls, service summits, expert meetings and workshops.
  • Providing back-up service support outside of assigned territory as needed.
  • Provide technical support at Abbott trade shows, sales demonstrations, and customer sites.
  • Maintaining and managing your own spare parts field service inventory kits according to defined procedures and service recommendations.
  • Create and maintain service records and documents, using a call management system.
  • Provide feedback and communication to enhance technical service documents and bulletins that will be used by other field service personnel.
  • Provide communication updates to the service manager and other service staff colleagues.


Required Qualifications

  • Bachelor's degree in technical discipline: Engineering, Electronics, Life Sciences or Molecular Science.
  • Preferred is 2 + years' experience in field service and troubleshooting electromechanical software-controlled instrument systems.
  • Have an ability to troubleshoot and repair electromechanical instrument systems. Excellent communication skills- including both verbal and written.
  • Pay attention to details and strive for technical excellence in your work.
  • Listen to the customer, understand each service situation and provide a response that meets or exceeds customer expectations.
  • Can demonstrate proper etiquette and empathy for each customer interaction.
  • Ability to work with other internal Abbott cross-functional groups including system application specialists and field sales representatives.
  • Ability to document work performed and be well organized.
  • Ability to understand and troubleshoot software-based PC programs
  • Ability to use standard application software such as- Lotus Notes, MS Word, Excel, and Access.
  • Ability to operate laboratory instrumentation including multi-meters, and data acquisition equipment.
  • Comprehend, understand, and maintain quality compliance initiatives and procedures that are used within the organization.
  • Understanding the fabrication of parts, electromechanical motion control, and mechanical alignment is essential.
  • The individual in this position must be able to work well with others and demonstrate proper etiquette and communication skills in all situations. The individual needs to be adaptable to changing priorities and demands.
  • Must be willing to travel 75%+ to support business demand inside and outside assigned territory.
  • Must have a valid driver's license in the state the candidate currently resides.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of .
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The base pay for this position is $26.30 – $52.60 per hour. In specific locations, the pay range may vary from the range posted.

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