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Intermediate Field Service Engineer

2 months ago

San Francisco, California, United States Oneida Total Integrated Enterprises Full time
Mid- Level Field Engineer

Oneida Total Integrated Enterprises is seeking a dedicated and enthusiastic Mid- Level Field Engineer.

Core Responsibilities:

  • Assist with all onsite IT operations.
  • Collaborate with support teams, help desks, and customers to resolve technical issues.
  • Manage and execute operational and maintenance tasks for networks and servers.
  • Identify and address recurring issues to minimize their impact.
  • Install, troubleshoot, and maintain a wide range of products and equipment.
  • Deliver technical support, systems upgrades, software integration, and operational assistance.
  • Diagnose and repair product failures, ordering and replacing parts as necessary.
  • Conduct onsite training for customer support staff.
  • Provide on-call support by investigating and resolving technical problems through the ServiceNow ticketing system.
  • Work with network services and software engineering to restore service and address core issues.
  • Recommend modifications to systems to alleviate user challenges.
  • Perform routine maintenance and analysis, including hardware configurations and equipment component management.
  • Install operating system updates and patches via SCCM Software Center.
  • Offer remote support for telecommuting users.
  • Ensure user applications function correctly over VPN and/or Citrix.
  • Manage user relocation requests efficiently.
  • Guarantee proper encryption of devices.
  • Provide onsite assistance for enterprise groups, including network and security operations.
  • Restart network devices as instructed by enterprise networking teams.
  • Assist users with mobile communication devices.
  • Deliver tier 2 support, including hardware troubleshooting and operating system reinstallation.
  • Support physical inventory processes as required.
  • Assist with the receipt and documentation of property.
  • Process computer equipment for disposal, adhering to disposal policies.
  • Ensure complete data erasure from devices before leaving the facility.
  • Troubleshoot issues related to video conferencing and audio/video operations.
  • Support pre/post application releases.
  • Collect, analyze, and report on end-user support trends.
  • Other responsibilities as assigned.

Minimum Qualifications:

  • High School diploma with 2-5 years of relevant experience.
  • Strong technical proficiency.
  • Exceptional problem-solving and analytical skills.
  • Must be eligible to obtain and maintain a Public Trust Clearance.

Preferred Qualifications:

  • At least 6 months of experience troubleshooting Apple Macintosh software and hardware in a customer service environment.
  • Certification in Microsoft Operating Systems.
  • Familiarity with SCCM for remote resolution and software installation.
  • CompTIA Network+ certification.
  • CompTIA A+ certification.
  • CompTIA Server+ certification.
  • CompTIA Security+ certification.

Compensation: $19.59 per hour

About Oneida Total Integrated Enterprises:

Oneida Total Integrated Enterprises is part of the Oneida ESC Group, a family of companies dedicated to providing customer-focused engineering, science, and construction services globally. We are committed to delivering high-quality services that enhance our customers' missions while fostering an inclusive and diverse workplace.