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Plasma Technology Field Engineer

2 months ago

San Francisco, California, United States Oxford Instruments Full time
Join Oxford Instruments as a Plasma Technology Field Engineer

Our Commitment

At Oxford Instruments, we are dedicated to being the premier provider of advanced technological solutions for critical industrial and scientific research sectors. Our workforce is essential to our achievements, and we aim to create an inclusive atmosphere where diversity is appreciated and contributions are acknowledged.

Empowering Our Team

We believe in proactive change. Our goal is to cultivate an optimal working environment that allows our employees to excel. We value diverse perspectives and experiences, and we focus on continuous development, engagement, and well-being to consistently surpass customer expectations and drive innovation.

Position Overview: We are excited to offer a unique opportunity for a motivated Plasma Technology Field Engineer to become part of our innovative team. The selected candidate will ensure the operational readiness of Oxford Instruments Plasma Technology equipment, which will involve extensive global travel. We seek an individual who can swiftly address process challenges in the field during urgent breakdowns, warranty services, and contractual obligations, providing expert technical troubleshooting and customer interaction. The ideal candidate will possess a solid understanding of the risks associated with hazardous materials and manage these effectively.

Key Responsibilities:
  • Maintain clear and effective communication with all relevant stakeholders, ensuring feedback is relayed to Service Management, Process Management, and Sales Teams for accurate record-keeping.
  • Demonstrate the performance of installed tools at customer locations to meet acceptance criteria, which may require international travel.
  • Develop a comprehensive understanding of the technology to facilitate effective troubleshooting and root cause analysis, optimizing both process and equipment performance.
  • Conduct training sessions for customers at both our facilities and their sites.
  • Adhere to the Company's Health and Safety and ISO9001 Quality protocols in all tasks.
  • Collaborate with the Sales Team to ensure alignment with customer expectations and provide relevant background information.
  • Maintain accurate records of system status, warranty timelines, parts supplied, service contracts, and failures for trend analysis.
  • Keep project files updated with significant information.
  • Document all expenses incurred on behalf of the Company accurately.
  • Utilize specialized knowledge of technology and associated hazards to support the implementation of appropriate systems.
The Ideal Candidate will be a self-motivated, diligent, and enthusiastic team player capable of working independently and managing their own schedule. The Field Engineer should be innovative with strong lateral thinking skills to identify opportunities for technological advancements, with a strong focus on customer service. A relevant degree in science or engineering, preferably in Chemistry or Chemical Engineering, along with substantial experience in the semiconductor industry or a related academic environment, is essential for success in this role. Experience with thin film measurement techniques (e.g., SEM, AFM) and familiarity with Ion Beam (Deposition and/or Etch) or general deposition/etch processes is required. A willingness to travel frequently is essential.

Additional Qualifications:
  • A relevant degree in science or engineering, preferably in Chemistry or Chemical Engineering.
  • Proficiency in thin film measurement techniques (e.g., SEM, AFM).
  • Experience with at least one of the following: Ion Beam (Deposition and/or Etch) or general deposition/etch processes.
  • Significant experience in the semiconductor industry or relevant academic experience.
  • Self-motivated, diligent, and enthusiastic with a professional approach to independent work.
  • Innovative thinker with strong skills in identifying technology development opportunities.
  • Customer service-oriented with excellent diagnostic and problem-solving abilities.
  • Effective communicator with the ability to clearly articulate complex technical issues.
  • Flexible, cooperative, and willing to adapt.
  • Punctual and self-disciplined.
Compensation: The expected salary for this position aligns with California regulations, ranging from $130,000 to $150,000, with actual compensation determined by experience and other permissible factors.

Benefits at Oxford Instruments:
  • Comprehensive health insurance options, including Medical, Dental, and Vision plans.
  • 401k program with pre- and post-tax saving options for retirement.
  • Generous Paid Time Off (PTO) policy, starting with 4 weeks of PTO accrued each pay period.
  • Recognition of 12 holidays annually.
  • Progressive paid family leave policy.
  • Support for professional development with $5,250 available for annual tuition reimbursement after 6 months of service.
Applicants must be authorized to work for any employer in the U.S. Sponsorship for employment visas is not available for this role. Only U.S. citizens or Green Card holders will be considered.