Service Manager

1 month ago

San Diego, California, United States Zensar Technologies Full time

Service Manager – Voice

San Diego, CA

Full Time with Zensar

Salary: $120,000 per Annum + Benefits

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar Read on for more details on the role and about us.

Here's how you'll contribute:

In this role you will help us:

  1. Service Management:
  • Oversee the day-to-day operations of the Cisco Call Manager, collaboration tools, and AWS Connect environments.
  • Ensure systems are running efficiently and effectively, meeting service level agreements (SLAs) and performance metrics.
  1. Team Leadership:
  • Lead and manage a team of IT professionals, providing guidance, support, and development opportunities.
  • Foster a collaborative and high-performing team culture.
  1. Incident and Problem Management:
  • Manage and resolve incidents, ensuring timely and effective resolution.
  • Conduct root cause analysis and implement preventative measures to minimize future incidents.
  1. Project Management:
  • Plan, execute, and oversee projects related to the Cisco Call Manager, collaboration tools, and AWS Connect.
  • Coordinate with cross-functional teams to ensure projects are delivered on time and within budget.
  1. Client Engagement:
  • Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with our services.
  • Provide regular updates and reports to clients on service performance and improvements.
  1. Continuous Improvement:
  • Identify and implement process improvements to enhance service delivery and operational efficiency.
  • Stay updated with industry trends and best practices to ensure our services remain cutting-edge.

Skills required to contribute:

We're looking for someone with:

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., Cisco CCNP, AWS Certified Solutions Architect) are highly desirable.
  • Experience: Minimum of 5 years of experience in IT service management, with a focus on Cisco Call Manager, collaboration tools, and AWS Connect.
  • Technical Skills:
  • Proficiency in managing Cisco Call Manager and related collaboration technologies.
  • Strong understanding of AWS Connect and cloud-based contact center solutions.
  • Experience with network management, VoIP, and unified communications.
  • Leadership Skills: Proven ability to lead and manage teams, with excellent interpersonal and communication skills.
  • Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
  • Project Management Skills: Experience in managing IT projects, with a track record of delivering successful outcomes.
Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans' status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

  • Putting people first
  • Client-centricity
  • Collaboration

Grow. Own. Achieve. Learn. with Zensar:

Ready to #ExperienceZensar?

Begin your application by clicking on the 'Apply Online' button below. Be sure to have your resume handy

If you're having trouble applying, drop in a line to

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