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Program Manager

2 months ago

San Diego, California, United States Jewish Family Service Full time
Job Summary

Jewish Family Service of San Diego is seeking a compassionate and mission-driven individual to join our Safe Parking Program team as the Site Supervisor. In this role, you will have the opportunity to make a meaningful difference in your community and help change lives across San Diego.

Key Responsibilities
  • Identify service gaps/needs and collaborate with others to ensure coordination with the best resources to maximize client success
  • Provide regular supervision to Safe Parking Case Managers
  • Monitor and support the quality-of-service delivery and morale of case management staff
  • Communicate routine program needs to Safe Parking Program Manager
  • Resolve client concerns and conflicts and/or recognize when the situation must be escalated
  • Work with Safe Parking Program Manager to ensure and arrange necessary staffing coverage
  • Regularly review staff's documentation efforts in electronic client records system
  • Assist in compiling daily and monthly data for required reporting
  • Work collaboratively with other JFS staff and service providers to ensure comprehensive services for program participants
  • Conduct intake and assessments for new participants within 3 days of program enrollment
  • Develop service plans with a focus on financial stability and re-housing
  • Provide individualized resources and referrals to community programs to increase access to supportive services
  • Provide regular and on-going follow up with clients on caseload
  • Advocate for families and individuals living in their cars to support client-driven housing stabilization outcomes
  • Understand current housing resources and social service supports in San Diego
  • Engage in motivational interviewing and budgeting with families to support their transition to more permanent housing
  • Support individuals with housing interviews and housing site visits, attending with them if necessary
  • Perform quality data entry using multiple database software, collect required information from clients
  • Assist clients in gathering and organizing documents needed to secure stable housing
Requirements
  • At least one-year experience in a similar role working with housing/homelessness case management services, self-sufficiency services, or equivalent combination of training, education, and experience
  • Excellent communication and desire to work in a team environment
  • Knowledge of local social services/community resources
  • Comfort in using a computerized client management system
  • Experience working with persons in crisis, implementing brief interventions and researching for resources that address the impacts of poverty
  • Sensitivity to cultural differences present in the organizations/programs service population
  • Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support
  • Ability to offer problem solving, leadership and customer service skills in a fast-paced environment
  • Ability to work a flexible schedule, including regular evening hours and weekends
  • Comfort working in an environment where multiple languages are spoken
Preferred Qualifications
  • Bachelor's degree in social work or social service/health-related field is preferred, but not required
  • Previous use of HMIS system is preferred
  • Previous training in Motivational Interviewing is preferred
  • Knowledge of San Diego County housing and emergency resources
Additional Requirements
  • Must have reliable transportation