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Customer Service Associate

2 months ago

San Diego, California, United States Pilot Freight Service Full time

Position Title: Part-Time Customer Service Agent

Company: Pilot Freight Services

Job Overview:

Pilot Freight Services is in search of a dedicated part-time Customer Service Agent to join our team.

Key Responsibilities:

  • Maintain regular and precise communication with customers, cartage agents, and internal personnel.
  • Provide accurate shipping rate estimates.
  • Monitor and track shipment progress, addressing any issues that arise.
  • Coordinate with various cartage agents to manage recovery and delivery schedules, ensuring timely updates to all stakeholders.
  • Keep customer records up to date.

Required Qualifications:

  • Previous experience in customer service is preferred.
  • Attention to detail is essential.
  • Strong computer proficiency and communication skills are necessary.
  • Ability to handle multiple tasks in a fast-paced environment.

Equal Opportunity Employer:

Pilot Freight Services is committed to providing equal employment opportunities to all employees and applicants, including those with disabilities and protected veterans.