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Multilingual Support Coordinator, Immigration Services

2 months ago

San Diego, California, United States Jewish Family Service Full time
Position Title: Multilingual Support Coordinator

Organization: Jewish Family Service of San Diego

Department: Immigration Services

Position Type: Full-Time (40 hours/week), Non-Exempt

Schedule: Various shifts available, including weekends:

1. Wednesday -Sunday, 7:00am-3:30pm

2. Tuesday -Saturday, 7:00am-3:30pm

3. Tuesday -Saturday, 3:00pm-11:30pm

4. Friday -Tuesday, 3:00pm-11:30pm

Reports To: Multilingual Support Coordinator Lead

Pay Rate: $23.18/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:
  • Comprehensive, low-cost healthcare coverage for employees
  • Generous employer 401(k) contributions
  • Employer-covered life insurance
Time Away from Work:

Time off benefits for this position include:
  • Paid vacation time and sick leave
  • 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
  • 2 Wellness Days to be taken any time during the year to support employees' mental wellness
Position Overview:

Jewish Family Service provides extensive immigration legal services alongside humanitarian and respite shelter for asylum seekers who have been released into the United States by the Department of Homeland Security. In collaboration with the San Diego Rapid Response Network, JFS continues to offer case management, travel assistance, nutrition services, medical screenings, and financial support for migrant families.

Supportive Services Multilingual Coordinators deliver resources, case management, and direct services to asylum seekers who have been released into the United States by the Department of Homeland Security. Under the guidance of the Multilingual Support Coordinator Lead, this role will collaborate closely with a team of Coordinators to provide care that is safe, timely, effective, efficient, equitable, and client-centered.

Responsibilities:
  • Welcome individuals to shelter locations
  • Assist shelter guests by addressing inquiries upon their arrival and providing essential necessities
  • Conduct intake and assessment meetings with clients to identify immediate needs (sheltering or financial assistance) both over the phone and in person
  • Ensure that client needs are met in a timely and professional manner
  • Listen to guests' concerns and provide necessary support
  • Maintain accurate and up-to-date case notes
  • Coordinate onward travel arrangements with guests and sponsors
  • Connect individuals/families with resources while they are enrolled in our program
  • May involve supporting both shelter locations depending on operational needs
  • Coordinate with staff across multiple shelter locations to ensure guests are prepared for onward travel
  • Data entry in client management software
  • Generate reports and analyze information in data entry software as needed
  • Accompany guests to off-site appointments
  • Guide guests to appointments at local service providers as needed
  • Ensure adherence to case management protocols
  • Ensure compliance with all health and safety protocols
  • Maintain strong communication across the shelter team
  • Keep a healthy, safe, and clean workspace including sanitizing shelter areas and assisting with tidying and cleaning the shelter sites as needed
  • Assist guests in gathering necessary items and documents in preparation for onward travel
  • Report any concerns to leadership in a timely manner
  • Participate in required training sessions
  • Perform other duties as assigned
The following responsibilities may be assigned depending on operational needs:
  • Support volunteers assigned to the travel center
  • Welcome guests to the Travel Center; provide orientation, offer/provide meals/snacks, maintain communication about onward travel
  • Ensure reports and communication occur prior to new arrivals to the Travel Center; advise other team members where to assist
  • Assist in transporting guests and guiding them at travel hubs
  • Help organize and distribute inventory and requested items to guests
  • Assist with meal distribution to guests according to food safety guidelines
  • Implement infection control protocols as necessary
Essential Skills/Abilities:
  • Proficiency in Word, Excel, and Outlook
  • Experience working with client database systems
  • Knowledge and experience in case management practices
  • Exceptional organizational and analytical skills
  • Ability to multitask efficiently and effectively
  • Experience in advising, following, and executing program protocols
  • Experience in customer service and crisis intervention
  • Understanding of foreign-born immigrant populations and the principles of trauma-informed care
  • Sensitivity to cultural differences present in the service population
  • Ability to de-escalate situations and provide trauma-informed support
  • Must work effectively with the shelter team and contribute to a supportive team environment
  • Strong team player
  • Ability and willingness to perform well under stress
  • Comfort with quick adjustments in program processes
  • Establish and maintain effective working relationships and professionalism with staff, volunteers, community partners, and others connected to the work
  • Communicate clearly, both verbally and in writing
  • Continuously strive for self-improvement
  • Commitment to excellence and ability to deliver high-quality work
  • Resilient, optimistic, and open to change
  • Associates/Bachelor's degree in a social service program and/or at least 1 year of experience
Preferred Skills/Abilities:
  • Bilingual in Spanish/English (or other languages commonly spoken at the shelter) preferred
  • CPR/First Aid & AED Certification preferred, but not required
Additional Information Required Upon Hire:
  • A valid CA driver's license
  • Proof of COVID-19 vaccination and booster
  • Self-attestation of immunizations against communicable diseases (including COVID-19)
Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization dedicated to building a stronger, more resilient community. For over a century, Jewish Family Service has been a trusted resource for the entire community, offering a range of services that are consistently life-changing and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Join us at JFS and be our partner in Moving Forward Together.