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Lead Bilingual Case Manager, Immigration Services

2 months ago

San Diego, California, United States Jewish Family Service Full time
Position Title: Lead Bilingual Case Manager

Organization: Jewish Family Service of San Diego

Department: Immigration Services

Position Type: Full-Time (40 hours/week), Non-Exempt

Schedule: One shift available, including weekends: Thursday-Monday 7am-3:30pm

Reports To: Shelter Operations Manager

Pay Rate: $27.81/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:
  • Comprehensive, low-cost healthcare coverage for employees
  • Generous employer 401(k) contributions
  • Employer-covered life insurance
Time Away from Work

Taking time away from work is essential for maintaining productivity and well-being. Benefits for this position include:
  • Paid vacation and sick leave
  • 15 paid holidays, including Federal and Jewish holidays (when they fall on a scheduled workday), and floating holidays
  • 2 Wellness Days to be utilized throughout the year to support mental health
Position Overview:

Jewish Family Service provides extensive immigration legal services alongside humanitarian and respite shelter for asylum seekers released into the United States by the Department of Homeland Security. Collaborating with the San Diego Rapid Response Network, JFS offers case management, travel assistance, nutrition services, medical screenings, and financial support for migrant families.

The Lead Bilingual Case Manager is tasked with supervising and supporting a team of case managers who deliver direct services to asylum seekers. Under the guidance of the Shelter Manager and Site Coordinator, the Lead Bilingual Case Manager oversees daily operations of shelter case management processes. This role is pivotal in shaping and establishing case management protocols while ensuring that daily assignments and tasks for the case management team are completed efficiently.

Key Responsibilities:
  • Welcome guests to shelter locations
  • Guide the case management team in implementing and adhering to established protocols
  • Assist the team in addressing guests' inquiries and managing special cases
  • Support shelter guests by providing essential information and necessities upon arrival
  • Assist the case management team at shelter locations
  • Ensure the team effectively completes intakes, confirms sponsors, and arranges travel
  • Analyze reports to prioritize operational decisions and discuss with leadership
  • Conduct brief intakes and assessments with clients to identify immediate needs (sheltering or financial assistance) as required
  • May involve supporting multiple shelter locations based on operational needs
  • Supervise the case management team, providing direction and support for client interactions and staff relations
  • Coordinate with internal and external partners, including travel partners, hotel staff, medical support teams, and state partners
  • Delegate responsibilities and create shift plans for the case management team
  • Actively participate in leadership meetings
  • Coordinate with shelter leadership to ensure timely and professional responses to client needs
  • Foster team cohesion
  • Develop and implement training plans for new case managers
  • Hold regular meetings with the case management team
  • Coordinate staff between multiple shelter locations to prepare guests for onward travel
  • Mentor and guide staff in addressing the needs of shelter guests
  • Influence and create protocols while communicating updates to the case management team
  • Assist clients in directing their inquiries to appropriate staff members
  • Perform data entry in client management software
  • Reconcile components of the case management database
  • Ensure adherence to health and safety protocols
  • Participate in required training sessions
  • Perform additional duties as assigned
Essential Skills and Abilities:
  • Bilingual in Spanish/English (or another language commonly spoken at the shelter)
  • One or more years of supervisory or leadership experience
  • Proficient in Word, Excel, and Outlook
  • Experience with client database systems
  • Knowledge and experience in case management and job skills training
  • Strong leadership capabilities
  • Experienced in supervising and mentoring a team
  • Exceptional organizational and analytical skills
  • Ability to multitask efficiently
  • Experience in customer service and crisis intervention
  • Understanding of foreign-born immigrant populations and trauma-informed care principles
  • Sensitivity to cultural differences within the service population
  • Strong team player
  • Emotional intelligence to engage in difficult conversations with a collaborative approach
  • Ability to perform well under stress
  • Flexibility to adapt to changes in program processes
  • Establish and maintain effective working relationships with staff, volunteers, and community partners
  • Clear communication skills, both verbal and written
  • Commitment to continuous self-improvement
  • Dedication to providing high-quality work
  • Resilience and openness to change
Preferred Skills:
  • CPR/First Aid & AED Certification preferred, but not required
  • Associate's/Bachelor's degree in a social service program and/or at least 2 years of relevant experience
Additional Information Required Upon Hire:
  • Self-attestation of immunizations against communicable diseases
  • Valid CA Driver's License
Physical Demands of the Job:
  • Ability to stand, walk, and use hands for various tasks
  • Extended periods of computer work
  • Good vision and hearing capabilities
  • Occasional climbing, balancing, stooping, kneeling, crouching, or crawling
  • Ability to lift and move objects up to 50 pounds frequently
  • Comfortable working in varied environmental conditions
  • Exposure to potential communicable illnesses
Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only.

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization dedicated to building a stronger, more resilient community. For over a century, we have been a trusted resource, offering a wide range of services that are transformative and often life-saving. At Jewish Family Service, we value our employees as the backbone of our organization, ensuring that each individual is treated with dignity and respect. Our goal is your success. Join us in our mission to move forward together.