Field Service Technician II

2 months ago

Phoenix, Arizona, United States MSA, The Safety Company Full time
MSA, The Safety Company

Field Service Technician II

US-AZ-Phoenix

Requisition ID:
Type: Full-Time
# of Openings: 2
Category: Service - Other Sales and Related Workers

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.



Responsibilities
  • Perform on-site Technical Services, covering equipment installation, troubleshooting, maintenance and commissioning.
  • Provide support in training third party users, customers, and associate employees in the installation, use and maintenance of equipment and associated software.
  • Review construction blueprints and work with Customers, Architects, and Installers to ensure MSA systems are installed properly.
  • Professionally communicate project and service work status with Customer's Project Managers, Port
  • Engineers, Contractors, and Consultants as directed, ensuring visibility and benefits of MSA technical support.
  • Provide support and assistance with technical or sales related projects, customer inquiries and general project management.
  • Complete and submit accurate job specific project administrative information in a timely fashion, including support of field service records, associated corporate documents, mileage, expenses and hourly work records for billing and invoice purposes.
  • Maintain service spares inventory and properly document usage.
  • Extensive Travel in US and International locations 80%-100%
  • Possibility of night work and extended stays over weekends
  • Position requires, concentration, accuracy, and focused mental effort, with the ability to present a calm and professional demeanor.
  • Occasional exposure to; heat/cold, noise, dust, dirt, and fumes
  • Occasionally lift, carry, push, and pull up to 50lbs.
  • The ability to work at heights on ladders, scissor lifts or roof tops.
  • Regularly sit, stand, walk, bend, talk, hear, and see, use hands and fingers, handle or feel objects, climb stairs and ladders.
  • Technical aptitude, electronics troubleshooting ability.
  • Proficient use of Microsoft Office Suite
  • Familiar with FTP, IP protocols, serial communications, and microcontrollers
  • Effective communications skills, both verbal and written
  • Ability to work independently to diagnose and solve problems.
  • Other duties as assigned.


Qualifications

Special knowledge, skills and abilities required:

  • Technical aptitude, electronics troubleshooting ability.
  • Proficient use of Microsoft Office Suite.
  • Familiar with FTP, IP protocols, serial communications, and microcontrollers.
  • Effective communications skills, both verbal and written.
  • Ability to work independently to diagnose and solve problems.

Education and experience required:

  • High school diploma or equivalent.
  • Minimum of 3 years mechanical, electrical or electronic experience.
  • Minimum 1 year field experience as a service technician.

Preferred:

  • Associate degree in electronics or a related technical field OR equivalent military training.
  • HVAC/R experience.
  • Experience with Military Service.
  • Electronic Technician, Electrician diploma/certification or Refrigeration Experience

#LI-EE1

#Remote


MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.

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