Field Service Technician II

2 weeks ago


Phoenix, Arizona, United States Ebara Technologies Full time
Job Overview Level: Experienced Location: Phoenix, AZ Employment Type: Full Time Education Requirement: High School Compensation: $35.00 Hourly Travel Requirement: Up to 25% Shift: Day Category: Installation - Maintenance - Repair Position Summary

Under direct supervision, this role involves servicing, repairing, and/or installing company products at client locations. Responsibilities encompass all facets of product field support, including system hardware, software, and networking.

Key Responsibilities

  • Perform maintenance and repair of equipment and products at customer sites or service centers, including all contracted preventative maintenance, unscheduled repairs, consumable replacements, installations, and system start-ups.
  • Interpret operational manuals to identify root causes of equipment failures.
  • Document preventative maintenance, downtime, issues, and prepare reports for product movement and justification for on-site service, demonstrating proficiency with customer systems.
  • Conduct preventive maintenance with minimal supervision.
  • Manage ordering and expedites, notifying customers or management when product replacements are necessary.
  • Diagnose mechanical, hardware, software, and system failures using established maintenance checklists and protocols.
  • Adhere to training for proper maintenance of parts usage and transactions.
  • Follow safety policies, participating in and completing all required safety training.
  • Maintain a clean and safe working environment in compliance with safety policies.
  • Perform additional duties as assigned.
Qualifications

Education:

  • High School diploma or Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.

Experience:

  • Preferred: Two (2) to Six (6) years of relevant experience, ideally in the semiconductor sector.
  • Familiarity with mechanical skills and principles of semiconductor and/or vacuum technology.
  • Strong customer relations skills.

Skills & Abilities:

  • Proven ability to troubleshoot down to a component level.
  • Proficient in MS Office applications including Excel, Word, Outlook, and PowerPoint.
  • Effective public speaking skills and strong time management abilities.
  • Demonstrated leadership and program management capabilities.
  • Excellent relationship-building skills with the ability to collaborate effectively with colleagues and customers.
  • Strong teamwork and organizational skills.
  • Exceptional written and verbal communication skills.
  • Must provide verification of a good driving record if servicing customers offsite.


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