Field Service Technician
2 weeks ago
Position Overview:
The Field Service Technician is responsible for delivering on-site IT assistance to a primary client of AccountabilIT LLC. This role serves as an advanced support resource for Level 1 personnel dealing with desktop-related challenges that necessitate specialized knowledge for resolution.
All actions undertaken by the Field Service Technician are meticulously documented in the designated record-keeping system for both activity tracking and time management. Support is predominantly provided at the client's premises, necessitating regular travel or a permanent assignment at the client site.
This position demands exceptional verbal and written communication skills, adept troubleshooting abilities, and thorough documentation practices. The Field Service Technician must possess a solid grasp of computer support best practices and demonstrate the capacity to prioritize and manage multiple tasks efficiently to achieve daily, weekly, and monthly objectives.
Key Responsibilities:
- Install, upgrade, support, and troubleshoot Microsoft Windows desktop operating systems, Microsoft Office 365, and other approved desktop applications.
- Install, upgrade, support, and troubleshoot PC hardware, printers, and other authorized peripheral devices.
- Install, upgrade, support, patch, and troubleshoot desktop environment operating systems and application images.
- Utilize PSA/service desk tools for managing asset, configuration, request, and incident data.
- Maintain PC asset inventory and manage the return of defective components.
- Diagnose and swiftly resolve a diverse range of Windows applications and networking issues to minimize downtime.
- Troubleshoot network connectivity (both wired and wireless) within a LAN/WAN framework.
- Request and coordinate vendor support as necessary.
- Focus on client support while delivering accurate and friendly customer service.
Required Qualifications:
- High School diploma or GED.
- Minimum of 3 years of experience in desktop support.
- Comprehensive understanding of IT support principles and practices.
- Strong written and verbal communication skills.
Additional Qualifications:
- Technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Proficient in software and hardware troubleshooting.
- Exceptional troubleshooting skills for Windows desktop operating systems.
- Familiarity with SCCM, Active Directory, and remote control tools.
- Understanding of 802.1x and multi-factor authentication technologies.
- Knowledge of all software applications utilized within the organization.
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