Field Service Technician

2 weeks ago


Phoenix, Arizona, United States AccountabilIT LLC Full time

Position Overview:

The Field Service Technician is responsible for delivering on-site IT assistance to a primary client of AccountabilIT LLC. This role serves as an advanced support resource for Level 1 personnel dealing with desktop-related challenges that necessitate specialized knowledge for resolution.

All actions undertaken by the Field Service Technician are meticulously documented in the designated record-keeping system for both activity tracking and time management. Support is predominantly provided at the client's premises, necessitating regular travel or a permanent assignment at the client site.

This position demands exceptional verbal and written communication skills, adept troubleshooting abilities, and thorough documentation practices. The Field Service Technician must possess a solid grasp of computer support best practices and demonstrate the capacity to prioritize and manage multiple tasks efficiently to achieve daily, weekly, and monthly objectives.

Key Responsibilities:

  • Install, upgrade, support, and troubleshoot Microsoft Windows desktop operating systems, Microsoft Office 365, and other approved desktop applications.
  • Install, upgrade, support, and troubleshoot PC hardware, printers, and other authorized peripheral devices.
  • Install, upgrade, support, patch, and troubleshoot desktop environment operating systems and application images.
  • Utilize PSA/service desk tools for managing asset, configuration, request, and incident data.
  • Maintain PC asset inventory and manage the return of defective components.
  • Diagnose and swiftly resolve a diverse range of Windows applications and networking issues to minimize downtime.
  • Troubleshoot network connectivity (both wired and wireless) within a LAN/WAN framework.
  • Request and coordinate vendor support as necessary.
  • Focus on client support while delivering accurate and friendly customer service.

Required Qualifications:

  • High School diploma or GED.
  • Minimum of 3 years of experience in desktop support.
  • Comprehensive understanding of IT support principles and practices.
  • Strong written and verbal communication skills.

Additional Qualifications:

  • Technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Proficient in software and hardware troubleshooting.
  • Exceptional troubleshooting skills for Windows desktop operating systems.
  • Familiarity with SCCM, Active Directory, and remote control tools.
  • Understanding of 802.1x and multi-factor authentication technologies.
  • Knowledge of all software applications utilized within the organization.


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