Field Service Operations Manager

1 week ago


Phoenix, Arizona, United States Crown Full time

Job Summary:

Crown is seeking a highly skilled Field Service Operations Manager to lead our team of Field Service Technicians. As a key member of our operations team, you will be responsible for directing, managing, training, motivating, and monitoring the performance of our Field Service Technicians.

Key Responsibilities:

  • Direct and manage the activities of Field Service Technicians to ensure efficient and effective service delivery.
  • Develop and implement strategies to improve service quality, reduce costs, and increase customer satisfaction.
  • Recruit, interview, develop, and evaluate service personnel to ensure the right talent is in place to meet business needs.
  • Maintain strong relationships with customers to understand their needs and preferences.
  • Pursue and develop new service business opportunities to drive revenue growth.

Requirements:

  • Bachelor's degree in a related field and prior experience in a field service or operations management role.
  • Strong technical knowledge and understanding of industry trends and best practices.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

Work Authorization:

Crown is an equal opportunities employer and welcomes applications from all qualified candidates.

Compensation and Benefits:

Crown offers a competitive compensation and benefits package, including a comprehensive health insurance plan, 401(k) plan, paid time off, and opportunities for professional growth and development.



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