Field Service Operations Manager
1 week ago
Job Summary:
Crown is seeking a highly skilled Field Service Operations Manager to lead our team of Field Service Technicians. As a key member of our operations team, you will be responsible for directing, managing, training, motivating, and monitoring the performance of our Field Service Technicians.
Key Responsibilities:
- Direct and manage the activities of Field Service Technicians to ensure efficient and effective service delivery.
- Develop and implement strategies to improve service quality, reduce costs, and increase customer satisfaction.
- Recruit, interview, develop, and evaluate service personnel to ensure the right talent is in place to meet business needs.
- Maintain strong relationships with customers to understand their needs and preferences.
- Pursue and develop new service business opportunities to drive revenue growth.
Requirements:
- Bachelor's degree in a related field and prior experience in a field service or operations management role.
- Strong technical knowledge and understanding of industry trends and best practices.
- Excellent communication, interpersonal, and leadership skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Work Authorization:
Crown is an equal opportunities employer and welcomes applications from all qualified candidates.
Compensation and Benefits:
Crown offers a competitive compensation and benefits package, including a comprehensive health insurance plan, 401(k) plan, paid time off, and opportunities for professional growth and development.
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