Field Service Technician

1 week ago


Phoenix, Arizona, United States Global Machinery- Phoenix Full time
Job Overview

Position: Service Technician – Construction Equipment Dealership

Reporting Structure: The Service Technician will report directly to the Service Manager.

Role Summary:

The Service Technician is tasked with diagnosing, adjusting, repairing, overhauling, and performing maintenance on construction, forestry, and utility machinery within the workshop environment. This role also encompasses customer interaction, addressing service inquiries, generating detailed service reports for warranty and billing purposes, and coordinating with the parts department to ensure timely repairs.

Key Responsibilities:

  • Perform all tasks in a safe and responsible manner.
  • Adhere to OSHA regulations and other relevant safety protocols to ensure a secure working environment.
  • Operate and assess machinery to identify defects and confirm operational efficiency.
  • Conduct repairs and overhauls based on diagnostic evaluations.
  • Execute routine maintenance inspections.
  • Assist in demonstrating products to clients as necessary.
  • Inspect components for damage or excessive wear.
  • Troubleshoot hydraulic, electrical, and mechanical systems to identify issues and determine optimal repair methods.
  • Utilize diagnostic tools such as hydraulic gauges, flow meters, electrical test meters, and vacuum gauges.
  • Interpret service manuals, including hydraulic and electrical schematics.
  • Reference parts catalogs and utilize computer systems for parts identification.
  • Employ computer diagnostics for systems equipped with software.
  • Communicate effectively with customers to assist in resolving issues, whether over the phone or in person.
  • Document work orders and manage parts ordering efficiently.
  • Handle heavy equipment as required.
  • Be prepared for outdoor work in varying weather conditions.
  • Maintain cleanliness and organization of tools, equipment, and the work area.

Qualifications:

  • High school diploma or equivalent qualification.
  • Demonstrated experience as a Service Technician.
  • Strong customer service abilities.
  • Effective problem-solving and listening skills.
  • Patience and aptitude for troubleshooting machinery issues.
  • Familiarity with computer applications and industry-specific software.

Compensation:

Hourly wage with overtime pay, commensurate with experience and qualifications.



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