Field Service Technician II
1 week ago
Under direct supervision, the role involves providing on-site servicing, repair, and installation of company products. This position encompasses various aspects of product field support, including hardware, software, and systems networking.
Key Responsibilities- Conducts servicing of equipment and products at customer locations or service centers, including all contracted preventative maintenance, unscheduled repairs, consumable replacements, installations, and start-ups.
- Interprets operational manuals to identify root causes of equipment failures.
- Documents preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justifications for on-site service. Proficiency in using customer systems is essential.
- Performs preventive maintenance with minimal supervision.
- Responsible for ordering and notifying customers or management regarding necessary product replacements.
- Diagnoses mechanical, hardware, software, and systems failures using established service maintenance checklists and protocols.
- Adheres to training requirements for proper maintenance of parts usage and transactions.
- Complies with safety policies, including participation in and completion of all required safety training.
- Maintains a clean and safe working environment in accordance with company and customer safety policies.
- Performs additional duties as assigned.
Education:
- High School diploma or AS in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
Experience:
- Preferred: Two (2) to Six (6) years of relevant experience, ideally within the semiconductor industry.
- Familiarity with mechanical skills and principles of semiconductor and/or vacuum technology.
- Strong customer relations skills.
Skills & Abilities:
- Proven ability to troubleshoot down to a component level.
- Proficient in MS Office applications including Excel, Word, Outlook, and PowerPoint.
- Effective public speaking skills. Strong time management abilities. Self-motivated.
- Demonstrated leadership and program management capabilities.
- Strong relationship-building skills with the ability to collaborate effectively with internal teams and customers.
- Exemplary teamwork and organizational skills.
- Excellent written and verbal communication skills.
- Must provide verification of a good driving record if servicing customers offsite.
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