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Field Service Technician

2 months ago

Phoenix, Arizona, United States Prosum Full time

Overview: Prosum is seeking experienced professionals for the role of Field Services Engineer. This position involves significant onsite responsibilities and requires a strong background in the semiconductor industry.

Key Responsibilities:

  • Independently conduct field service engineering tasks for Prosum clients.
  • Troubleshoot complex equipment and technical issues.
  • Respond to service inquiries from clients and assess their needs.
  • Provide consultation and emergency support as necessary.
  • Perform preventative maintenance on Prosum's equipment.
  • Establish and oversee local maintenance services.
  • Act as a liaison between clients and the programming team for application modifications.
  • Analyze market demands and customer applications for Prosum products.
  • Prepare and submit application reports to management promptly.
  • Support sales initiatives and foster strong client relationships.
  • Participate in sales meetings as required.
  • Deliver training to fellow field service engineers as needed.
  • Timely submission of service, weekly, and expense reports to management.

Qualifications:

  • Bachelor's degree in Mechanical or Electrical Engineering or a related field.
  • A minimum of 2 years of experience in an engineering capacity or as a Field Service Engineer in the semiconductor sector.
  • Strong desire to engage with clients directly.
  • Willingness to travel domestically to various client locations as required.