Field Service Technician II
2 weeks ago
Under direct supervision, the role involves servicing, repairing, and/or installing company products at client locations. This position encompasses various aspects of field support, including system hardware, software, and networking.
Key Responsibilities
- Perform servicing of equipment and products at customer sites or service centers, including all contracted preventative maintenance, unscheduled repairs, consumable replacements, installations, and system start-ups.
- Interpret operation manuals to identify root causes of equipment failures.
- Document preventative maintenance activities, downtime, issues, and prepare reports for product movement and justifications for on-site services. Proficiency in using customer systems is essential.
- Conduct preventive maintenance with minimal supervision.
- Manage ordering and expedite notifications to customers or management regarding necessary product replacements.
- Diagnose mechanical, hardware, software, and system failures utilizing service maintenance checklists and protocols.
- Adhere to training protocols for proper maintenance of parts usage and transactions.
- Follow safety policies, including completing all required safety training.
- Maintain a clean and safe working environment in compliance with safety policies.
- Carry out additional duties as assigned.
Education
- High School diploma or an Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
Experience
- Preferred: Two (2) to Six (6) years of relevant experience, ideally within the semiconductor sector.
- Familiarity with mechanical skills and principles of semiconductor and/or vacuum technology.
- Strong customer relations skills.
Skills & Abilities
- Proven ability to troubleshoot down to the component level.
- Proficient in MS Office applications including Excel, Word, Outlook, and PowerPoint.
- Effective public speaking skills and strong time management abilities.
- Demonstrated leadership and program management capabilities.
- Excellent relationship-building skills with the ability to collaborate effectively with colleagues and customers.
- Strong teamwork and organizational skills.
- Exceptional written and verbal communication skills.
- Verification of a good driving record is required for offsite customer service.
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