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Field Service Technician

2 months ago


Phoenix, Arizona, United States Prosum Full time

Overview: Prosum is seeking dedicated professionals for the role of Field Services Engineer. This position involves significant travel and hands-on support in the semiconductor sector.

Key Responsibilities:

  • Independently conduct field service engineering tasks for Prosum clients.
  • Troubleshoot complex equipment and resolve technical issues.
  • Respond to service inquiries from clients and assess their needs.
  • Provide remote consultation and emergency support as necessary.
  • Perform routine maintenance on Prosum products to ensure optimal performance.
  • Establish and oversee local maintenance services.
  • Act as a liaison between clients and application developers for service requests.
  • Analyze market demands and client applications of Prosum products.
  • Timely submission of application reports to management.
  • Support sales initiatives and foster strong client relationships.
  • Participate in sales discussions as required.
  • Deliver training to fellow field service engineers when needed.
  • Prepare and submit various reports, including service and expense reports, promptly.

Qualifications:

  • Bachelor's degree in Mechanical or Electrical Engineering or a related discipline.
  • A minimum of 2 years of experience in an engineering capacity or as a Field Service Engineer in the semiconductor field.
  • Strong desire to engage with clients directly.
  • Willingness to travel domestically to support client needs.