Field Service Technician

2 months ago


Phoenix, Arizona, United States Prosum Full time

Overview: Prosum is seeking a dedicated Field Services Engineer to support our clients in the semiconductor industry. This role involves significant travel and hands-on engagement with our advanced equipment.

Key Responsibilities:

  • Independently conduct field service engineering tasks for our clientele.
  • Troubleshoot complex machinery and technical issues.
  • Respond to service inquiries from customers and assess their needs.
  • Provide over-the-phone support and, when necessary, address urgent customer situations on-site.
  • Perform routine maintenance and repairs on our products.
  • Establish and oversee local maintenance services.
  • Act as a liaison between clients and our applications team for any modifications required.
  • Investigate market demands and client applications of our products.
  • Timely submission of application reports to management.
  • Support sales initiatives and foster strong customer relationships.
  • Participate in sales meetings as needed.
  • Offer training to fellow field service engineers when required.
  • Ensure prompt submission of various reports, including service and expense reports.

Qualifications:

  • Bachelor's degree in Mechanical or Electrical Engineering or a related discipline.
  • A minimum of 2 years of experience in an engineering capacity or as a Field Service Engineer in the semiconductor sector.
  • A strong desire to engage directly with customers.
  • Willingness to travel domestically to various client locations as necessary.


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