Customer Retention Specialist

2 weeks ago


Roseland, Nebraska, United States DISH Full time
Position Overview

Company Background
DISH, a subsidiary of EchoStar, has been at the forefront of connectivity innovation for over four decades. Our diverse portfolio includes satellite television, live streaming, on-demand content, smart home installations, and mobile services, as we strive to create America's First Smart Network. Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile.

Team Overview

Our highly regarded Inside Sales & Retention team excels in guiding both current and prospective customers by articulating the benefits of DISH's offerings through a consultative sales approach. This role is entirely inbound, catering to new and existing clients without any cold calling.

Key Responsibilities

The Customer Retention Specialist role presents remarkable opportunities for skill enhancement and career advancement within a company that generates over $17 billion in annual revenue. DISH is committed to providing the necessary training, resources, and support for your success.

Primary Duties

  • Effectively market DISH and Boost services to both new and existing clientele
  • Evaluate customer requirements and propose optimal solutions
  • Exhibit resilience and adaptability in overcoming challenges while maintaining focus on broader objectives
  • Manage time efficiently, embrace new learning opportunities, and aspire to grow as a sales professional
  • Cultivate and sustain strong customer relationships
  • Accurately record customer details, including demographics and billing information
  • Deliver exceptional customer service, actively listen to client needs, and ensure satisfaction

What We Offer

Unlimited Commission Potential with No Cold Calling. At DISH, our Customer Retention Specialists handle exclusively inbound inquiries. We equip you with top-tier tools, products, and services to accelerate your career growth. This is part of our commitment to your success.

Compensation Structure

Starting at $20.50/hour base pay, plus unlimited commission opportunities. The target annual compensation is $68,000, with the potential for significantly higher earnings based on performance. Top achievers often exceed six figures annually. You will also have the chance to advance two levels within your first year, accompanied by a title change and hourly pay increase.

Additional Benefits

  • Comprehensive training and ongoing development to maximize your career trajectory
  • Medical, dental, and vision insurance coverage
  • Paid time off, 401(k) with company matching, employee stock purchase options, and tuition reimbursement
  • Complimentary DISH TV services at home, along with substantial discounts on Sling TV, Boost Mobile, and Boost Infinite plans
  • A Rewards and Recognition program featuring food events, valuable prizes, exciting trips, and more
Qualifications
  • Strong verbal, written, and interpersonal communication abilities
  • High school diploma required; college graduates preferred
  • Pre-employment screening, which may include a drug test
  • Must be available for full-time, on-site work
  • Flexible availability to accommodate provided schedules
  • Possession of a smartphone or device with an active network connection

Work Environment

  • On-site role
  • Desk-based position
  • Full-time schedule with variable hours, including weekends and holidays
  • Opportunity to bid on work schedules based on performance, attendance, and quality assurance metrics

Salary Information Compensation: $20.50/Hour Benefits Overview



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