Customer Retention Specialist

1 week ago

Roseland, New Jersey, United States DISH Full time

Company Overview:

DISH, a subsidiary of EchoStar, has been innovating in the connectivity sector for over four decades. Our extensive operations include satellite television services, live streaming, on-demand content, smart home installations, mobile offerings, and the development of America’s First Smart Network.

Our portfolio encompasses brands such as EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.

Department Overview:

Our acclaimed Inside Sales & Retention team excels in guiding both current and prospective customers towards informed decisions by showcasing the advantages of DISH’s offerings through a consultative sales method. This role is entirely focused on inbound inquiries from new and existing clients—there is no cold calling involved.

Key Responsibilities:

  • Effectively promote DISH and Boost Mobile products and services to both new and existing clientele.
  • Evaluate customer requirements and propose optimal solutions.
  • Exhibit resilience and determination in overcoming challenges while maintaining focus on overarching objectives.
  • Manage time efficiently, remain open to learning new techniques, and aspire to advance as a sales contributor.
  • Establish and nurture customer relationships.
  • Accurately document customer details, including demographics and billing information.
  • Deliver exceptional customer service by actively listening to clients and ensuring their satisfaction.

What We Offer:

Unlimited Commission Potential with No Cold Calling.

At DISH, our Customer Retention Specialists handle 100% inbound calls. We equip you with the finest tools, products, and services available to accelerate your career growth. This is part of our commitment to your success.

Compensation:

Base pay of $20.50/hour plus unlimited commission opportunities. Target earnings are approximately $68,000/year, with potential for significantly higher income based on performance. Top achievers can earn well over six figures annually. Additionally, there are opportunities for advancement within your first year, accompanied by corresponding title and pay increases.

Additional Benefits:

  • Comprehensive training and ongoing development to enhance your career trajectory.
  • Medical, dental, and vision insurance coverage.
  • Paid time off, a 401(k) plan with company matching, employee stock purchase options, and tuition reimbursement.
  • Complimentary DISH TV service at home, along with substantial discounts on Sling TV and Boost Mobile plans.
  • A Rewards and Recognition program featuring food events, valuable prizes, exciting trips, and more.

Qualifications:

  • Outstanding verbal, written, and interpersonal communication skills.
  • High school diploma required; college graduates preferred.
  • Successful completion of a pre-employment screening, which may include a drug test.
  • Ability to work full-time on-site in one of our Direct Sales facilities.
  • Open availability to accommodate scheduled shifts.
  • Possession of a smartphone or device with an active network connection.

Work Environment:

  • On-site position.
  • Desk-based role.
  • Full-time schedule with variable hours, including weekends and holidays.
  • Opportunity to bid on available work schedules based on performance, attendance, and quality assurance metrics.

Benefits Overview:

We provide a range of health benefits, including flexible spending accounts, health savings accounts, a 401(k) plan with company matching, employee stock purchase plans, career advancement opportunities, and a flexible time-off policy. All benefits can be reviewed in detail.

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