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Customer Success Representative

2 months ago

Roseland, Nebraska, United States DISH Full time
Job Overview

Company Profile

DISH, a leading telecommunications company, has been revolutionizing the industry for over 40 years. Our business encompasses a wide range of services, including satellite television, live-streaming, smart home installation, mobile plans, and products. We are committed to delivering innovative solutions to our customers.

Department Overview

Our award-winning Inside Sales & Retention team plays a crucial role in influencing customer decision-making by selling the value of our products and services using a consultative approach. This is a 100% inbound role, focusing on new and existing customers.

Job Responsibilities

The Sales and Retention Professional position offers exceptional opportunities to develop sales skills and grow a long-term career at a company that generates over $17 billion in revenue. DISH provides comprehensive training, development, and tools to ensure success.

Key Responsibilities

  • Successfully sell DISH and Boost products and services to new and existing customers
  • Assess each customer's needs and offer the best value
  • Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
  • Effectively manage time, open to learning new methods, and looking to advance as a sales contributor
  • Build and maintain customer relationships
  • Document customer information, including demographic and billing data
  • Provide excellent customer service, listen to the customer, and ensure their satisfaction

What's in It for You?

Uncapped Commission and No Cold Calling, Ever. At DISH, our Sales and Retention Professionals handle 100% inbound calls. We provide the best tools, products, and services on the market to fast-track your career. It's all part of how DISH sets you up for success.

Compensation

$20.50/hour base pay plus uncapped commission. Target compensation is $68,000/year, with the potential to earn significantly more based on performance. Top performers make well over six figures annually. You'll also have the opportunity to promote two levels within your first year with commensurate title and hourly pay increase.

You'll also receive:

  • Paid training and ongoing development to maximize your career potential
  • Medical, dental, and vision insurance benefits
  • Paid time off, 401(k) with company-matched funds, employee stock purchase plan, and tuition reimbursement
  • Complimentary DISH TV programming at your home, plus deeply discounted Sling TV, Boost Mobile, and Boost Infinite plans
  • Rewards and Recognition program offering food days, high-value prizes, elaborate trips, and so much more
Requirements
  • Excellent verbal, written, and interpersonal communication skills
  • High school diploma; college graduates preferred
  • Pre-employment screen, which may include a drug test
  • Must be able to work full-time, on-site in one of our Direct Sales facilities
  • Must have open availability to work provided schedules
  • Have a smartphone or other device with an active network connection