Customer Retention Specialist

6 days ago


Roseland, New Jersey, United States DISH Full time
About the Role

We are seeking a highly motivated and results-driven Customer Retention Specialist to join our team at DISH. As a key member of our Inside Sales & Retention team, you will play a critical role in influencing existing and future customer decision-making by selling the value of our products and services using a consultative approach.

Key Responsibilities
  • Successfully sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer's needs and offer the best value
  • Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
  • Effectively manage time, open to learning new methods and looking to advance as a sales contributor
  • Build and maintain customer relationships
  • Document customer information including demographic, billing, etc.
  • Provide excellent customer service, listen to the customer and ensure their satisfaction
What We Offer
  • Uncapped commission and no cold calling, ever
  • A competitive base pay of $20.50/hour, with the potential to earn significantly more based on performance
  • Paid training and ongoing development to maximize your career potential
  • Medical, dental and vision insurance benefits
  • Paid time off, 401(k) with company-matched funds, employee stock purchase plan and tuition reimbursement
  • Complimentary DISH TV programming at your home, plus deeply discounted Sling TV and Boost Mobile plans
  • Rewards and Recognition program offering food days, high-value prizes, elaborate trips and so much more
Requirements
  • Excellent verbal, written and interpersonal communication skills
  • High school diploma; college graduates preferred
  • Pre-employment screen, which may include a drug test
  • Must be able to work full-time, on-site in one of our Direct Sales facilities
  • Must have open availability to work provided schedules
  • Have a smartphone or other device with an active network connection


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