Technical Support Specialist
1 week ago
Our client, K2 Staffing, is a prominent IT Solutions provider seeking a Level II IT Help Desk Support professional. The ideal candidate will possess a robust background in technology along with exceptional interpersonal communication abilities. A passion for creating solutions that utilize technology to fulfill client requirements is essential.
Key Responsibilities
- Collaborate with sales teams to deliver comprehensive pre- and post-sales assistance, including discovery sessions, site evaluations, proposal development, presentations, technical assessments, implementation, and continuous technical account oversight.
- Manage and deploy Windows Servers and oversee Active Directory.
- Design and implement Local Area Networks.
- Establish and monitor network security protocols.
- Optimize and maintain both network software and hardware.
- Construct and deploy file servers and cloud-based solutions.
- Configure and implement VOIP systems.
- Conduct troubleshooting for network infrastructure issues.
- Administer Microsoft Exchange Server.
- Provide telephone system solutions.
- Monitor alert systems and respond appropriately according to established guidelines.
- Utilize event log messages to facilitate repairs.
- Handle escalated service requests that require advanced responses.
- Oversee new user onboarding processes.
- A minimum of 3 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
- 3 years of experience in a client-facing role, such as sales engineering.
- Excellent verbal and written communication skills, with the ability to engage with clients at a business level to understand their historical and current challenges related to technology.
- Strong organizational and time-management capabilities.
- Experience in drafting proposals for and implementing technical solutions that address business needs.
- Results-driven, self-motivated, energetic, professional, reliable, and a collaborative team player.
- Solid understanding of technology and business productivity systems.
- Familiarity with RMM (remote monitoring and management) tools is advantageous, such as Kaseya or Connectwise.
- Experience with PSA (ticketing system) tools is a plus, such as Autotask or Connectwise.
- Ability to solve complex problems, exceptional customer service skills, and strong multitasking and organizational abilities.
- Sales training experience is beneficial.
- Experience in an MSP environment is highly desirable.
- CompTIA Net+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) or MCITP (Microsoft Certified IT Professional) or MCSE (Microsoft Certified Solutions Expert).
- CCNA or CCIE-Cisco certifications are highly regarded.
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