Technical Support Specialist

1 week ago


Roseland, Nebraska, United States K2 Staffing Full time
Job DescriptionOverview
Our client, K2 Staffing, is a prominent IT Solutions provider seeking a Level II IT Help Desk Support professional. The ideal candidate will possess a robust background in technology along with exceptional interpersonal communication abilities. A passion for creating solutions that utilize technology to fulfill client requirements is essential.

Key Responsibilities
  • Collaborate with sales teams to deliver comprehensive pre- and post-sales assistance, including discovery sessions, site evaluations, proposal development, presentations, technical assessments, implementation, and continuous technical account oversight.
  • Manage and deploy Windows Servers and oversee Active Directory.
  • Design and implement Local Area Networks.
  • Establish and monitor network security protocols.
  • Optimize and maintain both network software and hardware.
  • Construct and deploy file servers and cloud-based solutions.
  • Configure and implement VOIP systems.
  • Conduct troubleshooting for network infrastructure issues.
  • Administer Microsoft Exchange Server.
  • Provide telephone system solutions.
  • Monitor alert systems and respond appropriately according to established guidelines.
  • Utilize event log messages to facilitate repairs.
  • Handle escalated service requests that require advanced responses.
  • Oversee new user onboarding processes.
Qualifications
  • A minimum of 3 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
  • 3 years of experience in a client-facing role, such as sales engineering.
  • Excellent verbal and written communication skills, with the ability to engage with clients at a business level to understand their historical and current challenges related to technology.
  • Strong organizational and time-management capabilities.
  • Experience in drafting proposals for and implementing technical solutions that address business needs.
  • Results-driven, self-motivated, energetic, professional, reliable, and a collaborative team player.
  • Solid understanding of technology and business productivity systems.
  • Familiarity with RMM (remote monitoring and management) tools is advantageous, such as Kaseya or Connectwise.
  • Experience with PSA (ticketing system) tools is a plus, such as Autotask or Connectwise.
  • Ability to solve complex problems, exceptional customer service skills, and strong multitasking and organizational abilities.
  • Sales training experience is beneficial.
  • Experience in an MSP environment is highly desirable.
Preferred Qualifications (not mandatory)
  • CompTIA Net+ and/or CompTIA Security+ certifications.
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) or MCITP (Microsoft Certified IT Professional) or MCSE (Microsoft Certified Solutions Expert).
  • CCNA or CCIE-Cisco certifications are highly regarded.
Employment Type: Full time

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