Branch Service Operations Manager
2 weeks ago
Manager, Branch Service
About the Role
Are you a natural leader with a passion for delivering exceptional customer service? If guiding a skilled team of specialists in providing top-tier support resonates with you, this position may be the perfect fit.
Canon Solutions America, a leader in technology and service solutions, is on the lookout for a Manager, Branch Service to oversee our dedicated team of Digital Services Specialists. This role is pivotal in ensuring our hardware and technology solutions are serviced and supported effectively.
Your Impact
As a key player in our organization, you will be responsible for:
- Leading a team that services and supports various business system products, including hardware and document management solutions.
- Recruiting, training, and mentoring both new and existing technical representatives.
- Resolving customer inquiries and issues promptly to ensure complete satisfaction.
- Managing the warehousing processes related to inventory and merchandise.
- Facilitating the ongoing education and development of your team in line with emerging technologies.
About You: The Skills & Expertise You Bring
Do you possess the qualifications we seek?
- A Bachelor's degree in a relevant field or equivalent experience, complemented by at least 7 years of related experience, including management of a team.
- Experience in service management within the office technology sector.
- Hands-on technical experience with a strong understanding of electromechanical technology. Familiarity with Internet applications, Microsoft Office, Lotus Notes, and Oracle is advantageous.
- Excellent communication skills with a strong desire to lead and develop a team.
- Outstanding time management abilities.
Company Overview
Canon Solutions America, Inc. empowers businesses of all sizes by providing industry-leading enterprise, production, and large format printing solutions, supported by exceptional professional services. Our commitment to fostering innovation drives sustainability, enhances efficiency, and manages costs through the integration of comprehensive digital and traditional printing and document management solutions.
As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY, with a network of sales and service locations across the U.S. Canon Inc. (NYSE: CAJ), our parent company, reported approximately $30.4 billion in global revenue in 2020 and ranks third in U.S. patents granted that year, earning recognition as one of Fortune Magazine's Most Admired Companies.
Canon Solutions America offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, vacation, and more. A comprehensive list of our offerings is available upon request.
We adhere to all applicable federal, state, and local laws, regulations, and mandates, including those required as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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