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Customer Retention Specialist

2 months ago

Roseland, New Jersey, United States DISH Full time

Company Overview:

DISH, a subsidiary of EchoStar, has been at the forefront of connectivity innovation for over four decades. Our extensive portfolio includes satellite television, live streaming, on-demand content, smart home services, and mobile offerings, as we work towards establishing America's First Smart Network.

Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.

Department Overview:

The Inside Sales & Retention team, recognized for its excellence, plays a crucial role in guiding both current and prospective customers by articulating the benefits of DISH's offerings through a consultative sales approach. This role involves handling 100% inbound inquiries from new and existing customers, eliminating the need for cold calling.

Key Responsibilities:

  • Effectively promote DISH and Boost Mobile products and services to both new and existing clientele.
  • Evaluate customer requirements and propose optimal solutions.
  • Exhibit resilience and adaptability in overcoming challenges while maintaining focus on overarching objectives.
  • Manage time efficiently, remain open to learning innovative techniques, and strive for advancement as a sales contributor.
  • Establish and nurture customer relationships.
  • Record customer details, including demographics and billing information.
  • Deliver exceptional customer service by actively listening to client needs and ensuring satisfaction.

What We Offer:

Unlimited Earning Potential with No Cold Calling.

At DISH, our Customer Retention Specialists handle exclusively inbound calls. We equip you with the finest tools, products, and services available to accelerate your career growth. This is part of our commitment to your success.

Compensation Structure:

The position offers a base pay of $20.50 per hour, complemented by uncapped commission opportunities. The target annual compensation is $68,000, with high-performing individuals earning significantly more. Exceptional performers can achieve promotions within their first year, accompanied by title and pay increases.

Additional Benefits:

  • Comprehensive training and ongoing development to enhance your career trajectory.
  • Medical, dental, and vision insurance coverage.
  • Paid time off, a 401(k) plan with company matching, employee stock purchase options, and tuition reimbursement.
  • Complimentary DISH TV programming at home, along with discounted Sling TV and Boost Mobile plans.
  • A Rewards and Recognition program featuring food events, valuable prizes, exciting trips, and more.

Qualifications:

  • Outstanding verbal, written, and interpersonal communication abilities.
  • High school diploma required; college graduates preferred.
  • Successful completion of a pre-employment screening, which may include a drug test.
  • Availability to work full-time on-site.
  • Flexible availability to accommodate assigned schedules.
  • Possession of a smartphone or device with an active network connection.

Work Environment:

  • On-site position.
  • Desk-based role.
  • Full-time schedule with variable hours, including weekends and holidays.
  • Opportunity to bid on work schedules based on performance, attendance, and quality metrics.

Benefits Overview:

We provide a range of health benefits, including flexible spending accounts, health savings accounts, a 401(k) plan with company match, employee stock purchase plans, career advancement opportunities, and a flexible time-off policy. All benefits can be reviewed in detail through our benefits portal.