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Customer Retention Specialist

2 months ago

Roseland, New Jersey, United States DISH Full time

Company Overview:

DISH, a subsidiary of EchoStar, has been at the forefront of connectivity innovation for over four decades. Our extensive portfolio includes satellite television services, live streaming, on-demand content, smart home installations, mobile solutions, and the development of America’s First Smart Network.

Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.

Department Overview:

The esteemed Inside Sales & Retention team excels in guiding both current and prospective customers towards informed decisions by showcasing the advantages of DISH’s offerings through a consultative sales approach. This role involves 100% inbound interactions with existing and potential customers, eliminating the need for cold calling.

Key Responsibilities:

  • Effectively promote DISH and Boost Mobile products and services to both new and existing clientele.
  • Evaluate customer requirements and propose optimal solutions.
  • Exhibit resilience and adaptability in overcoming challenges while maintaining focus on broader objectives.
  • Manage time efficiently, remain open to learning innovative techniques, and strive for advancement as a sales contributor.
  • Establish and nurture customer relationships.
  • Accurately document customer information, including demographics and billing details.
  • Deliver exceptional customer service by actively listening to customer needs and ensuring satisfaction.

What We Offer:

Uncapped Commission Structure with No Cold Calling.

At DISH, our Customer Retention Specialists handle solely inbound calls. We equip you with top-tier tools, products, and services to accelerate your career growth, reflecting our commitment to your success.

Compensation:

Base pay of $20.50/hour plus uncapped commission. Target earnings are approximately $68,000/year, with the potential for significantly higher income based on performance. High achievers can earn well over six figures annually. Additionally, there are opportunities for promotions within your first year, accompanied by title and pay increases.

Additional Benefits:

  • Comprehensive training and ongoing development to enhance your career trajectory.
  • Medical, dental, and vision insurance.
  • Paid time off, a 401(k) plan with company matching, employee stock purchase options, and tuition reimbursement.
  • Complimentary DISH TV programming at home, along with discounted Sling TV and Boost Mobile plans.
  • A Rewards and Recognition program featuring food events, valuable prizes, exciting trips, and more.

Qualifications:

  • Strong verbal, written, and interpersonal communication skills.
  • High school diploma required; college graduates preferred.
  • Successful completion of a pre-employment screening, which may include a drug test.
  • Availability to work full-time on-site.
  • Flexible availability to accommodate scheduled shifts.
  • Possession of a smartphone or device with an active network connection.

Work Environment:

  • On-site position.
  • Desk-based role.
  • Full-time schedule with variable hours, including weekends and holidays.
  • Opportunity to bid on available work schedules based on performance metrics.

Benefits Overview:

We provide a variety of health benefits, including flexible spending accounts, health savings accounts, a 401(k) plan with company matching, employee stock purchase plans, career advancement opportunities, and a flexible time-off policy. For a comprehensive overview of our benefits, please refer to DISH Benefits.