Customer Retention Specialist

1 week ago

Roseland, New Jersey, United States DISH Full time

Company Overview:

DISH, a subsidiary of EchoStar, has been innovating in the connectivity sector for over four decades. Our extensive portfolio includes satellite television services, live streaming, on-demand content, smart home installations, mobile offerings, and the development of America’s First Smart Network.

Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.

Department Overview:

Our acclaimed Inside Sales & Retention team plays a pivotal role in shaping customer choices by showcasing the advantages of DISH's offerings through a consultative sales approach. This role involves 100% inbound interactions with both new and existing customers, eliminating the need for cold calling.

Key Responsibilities:

  • Effectively market DISH and Boost Mobile products and services to both new and existing clientele.
  • Evaluate customer requirements and propose optimal solutions.
  • Exhibit resilience and focus, overcoming challenges while maintaining a broader perspective on goals.
  • Manage time efficiently, embrace new learning opportunities, and strive for advancement as a sales contributor.
  • Establish and nurture customer relationships.
  • Record customer details, including demographics and billing information.
  • Deliver exceptional customer service, actively listening to customer needs to ensure satisfaction.

What We Offer:

Uncapped Commission Structure with No Cold Calling.

At DISH, our Retention Account Executives handle exclusively inbound calls. We equip you with top-tier tools, products, and services to accelerate your career trajectory. This is part of DISH's commitment to your success.

Compensation Details:

The base pay is $20.50 per hour, complemented by an uncapped commission structure. Target earnings are projected at $68,000 annually, with the potential for significantly higher income based on performance. High achievers often exceed six figures annually. Additionally, there are opportunities for promotion within your first year, along with corresponding title and pay increases.

Additional Benefits:

  • Comprehensive training and ongoing development to enhance your career potential.
  • Medical, dental, and vision insurance.
  • Paid time off, a 401(k) plan with company matching, employee stock purchase options, and tuition reimbursement.
  • Complimentary DISH TV programming at home, along with discounted Sling TV and Boost Mobile plans.
  • A rewards and recognition program featuring food events, valuable prizes, and exciting trips.

Qualifications:

  • Outstanding verbal, written, and interpersonal communication skills.
  • High school diploma required; college graduates preferred.
  • Successful completion of a pre-employment screening, which may include a drug test.
  • Availability to work full-time, on-site.
  • Flexible availability to accommodate scheduled shifts.
  • Possession of a smartphone or device with an active network connection.

Work Environment:

  • On-site position.
  • Desk-based role.
  • Full-time schedule with variable hours, including weekends and holidays.
  • Opportunity to bid on work schedules based on performance metrics.

Benefits Overview:

We provide a range of health benefits, including flexible spending accounts, HSA, a 401(k) plan with company match, ESPP, career advancement opportunities, and a flexible time-off policy. For a complete overview of benefits, please refer to DISH Benefits.

The base pay range is a guideline; individual compensation may vary based on qualifications, skills, and competencies, and is influenced by the role's location.

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