Customer Retention Specialist

1 week ago

Roseland, New Jersey, United States DISH Full time

Company Overview:
DISH, a subsidiary of EchoStar, has been at the forefront of connectivity innovation for over four decades. Our extensive portfolio includes satellite television services, live streaming, on-demand content, smart home installations, mobile solutions, and the development of America’s First Smart Network.

Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.

Department Overview:
The award-winning Inside Sales & Retention team excels in guiding both current and prospective customers by effectively communicating the advantages of DISH's offerings through a consultative sales approach. This role involves 100% inbound interactions with new and existing customers, eliminating the need for cold calling.

Key Responsibilities:
The Retention Account Executive role presents remarkable opportunities for skill enhancement and career advancement within a company that generates over $17 billion in revenue. DISH is committed to providing the necessary training, development, and resources for success.

  • Successfully market DISH and Boost Mobile products and services to both new and existing clientele.
  • Evaluate customer needs and present optimal solutions.
  • Exhibit resilience and focus on overarching objectives, even when faced with challenges.
  • Effectively manage time and remain open to learning new techniques to enhance sales performance.
  • Establish and nurture customer relationships.
  • Maintain accurate customer records, including demographic and billing information.
  • Deliver exceptional customer service by actively listening to customer concerns and ensuring satisfaction.

What We Offer:
Uncapped Commission and No Cold Calling, Ever.
At DISH, our Retention Account Executives handle exclusively inbound calls. We equip you with the finest tools, products, and services available to accelerate your career growth, reflecting our commitment to your success.

Compensation:
The base pay is $20.50 per hour, supplemented by uncapped commission opportunities. Target compensation is approximately $68,000 annually, with the potential for significantly higher earnings based on performance. Top achievers often exceed six figures in annual income. Additionally, there are opportunities for advancement within your first year, accompanied by title and pay increases.

Additional Benefits:
Alongside competitive compensation, you will receive:

  • Comprehensive training and ongoing development to maximize your career potential.
  • Medical, dental, and vision insurance.
  • Paid time off, a 401(k) plan with company matching, employee stock purchase options, and tuition reimbursement.
  • Complimentary DISH TV programming at home, along with discounted Sling TV and Boost Mobile plans.
  • A Rewards and Recognition program featuring food days, valuable prizes, exciting trips, and more.

Qualifications:

  • Strong verbal, written, and interpersonal communication skills.
  • High school diploma required; college graduates preferred.
  • Pre-employment screening, which may include a drug test.
  • Full-time availability is required, with on-site work in our Direct Sales facilities.
  • Must have flexible availability to accommodate provided schedules.
  • Possession of a smartphone or similar device with an active network connection.

Work Environment:

  • On-site position.
  • Desk-based role.
  • Full-time schedule with variable hours, including weekends and holidays.
  • Ability to bid on available work schedules based on performance, attendance, and quality assurance.

Benefits Overview:
We provide a range of health benefits, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career advancement opportunities, and a flexible time-off policy. All benefits can be reviewed in detail through our benefits portal.

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