Technical Support Specialist

2 weeks ago


Roseland, Nebraska, United States K2 Staffing Full time
Job DescriptionOverview
Our client, K2 Staffing, is a prominent provider of IT solutions, seeking a Level II IT Help Desk Support professional. The ideal candidate will possess extensive technical expertise along with exceptional interpersonal communication abilities. A passion for developing technology-driven solutions to address client requirements is essential.

Key Responsibilities
  • Collaborate with sales teams to deliver comprehensive pre- and post-sales assistance, including activities such as discovery sessions, site evaluations, proposal creation, and technical presentations.
  • Administer and configure Windows Servers and manage Active Directory.
  • Design and implement Local Area Networks (LAN).
  • Establish and oversee network security protocols.
  • Optimize and maintain both software and hardware components of the network.
  • Construct and deploy file servers and cloud-based solutions.
  • Set up and manage VOIP systems.
  • Conduct troubleshooting for network infrastructure issues.
  • Oversee Microsoft Exchange Server operations.
  • Implement telephone solutions.
  • Monitor alert systems and respond according to established protocols.
  • Utilize event logs to facilitate repairs.
  • Handle escalated service requests requiring advanced responses.
  • Facilitate onboarding for new users.
Qualifications
  • A minimum of 3 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
  • 3 years of experience in a client-facing role, such as sales engineering.
  • Exceptional verbal and written communication skills, with the ability to engage with clients to understand their technology-related challenges.
  • Strong organizational and time-management capabilities.
  • Experience in drafting proposals and implementing technical solutions to meet business objectives.
  • Results-driven, self-motivated, professional, and a reliable team player.
  • Solid understanding of technology and business productivity systems.
  • Familiarity with RMM tools (e.g., Kaseya or Connectwise) is advantageous.
  • Experience with PSA tools (e.g., Autotask or Connectwise) is a plus.
  • Proficient problem-solving skills, outstanding customer service abilities, and strong multitasking capabilities.
  • Sales training experience is beneficial.
  • Experience in a Managed Service Provider (MSP) environment is highly desirable.
Preferred Qualifications
  • CompTIA Net+ and/or CompTIA Security+ certifications.
  • MCSA or MCSE certifications.
  • CCNA or CCIE-Cisco certifications are a significant advantage.
Employment Type: Full-time

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